Issue: After installing and enabling the Browsing Protection by WithSecure extension on MacOS version of Microsoft Edge, the extension shows "Security application not found" error. Resolution: Elements Agent for MacOS does not support Microsoft Edge browser on Mac devices. Only Safari and Google Chrome support the Browsing…
Issue: If Browsing Protection by WithSecure browser extension is uninstalled, disabled or inactivated: are harmful, malicious and suspicious websites (URL addresses) still blocked or can the user access these websites? Resolution: Even if Browsing Protection by WithSecure browser extension / add-on is either uninstalled,…
Issue: When trying to Release an Elements Agent for MacOS device from network isolation with a Release from network isolation operation from the Elements Security Center portal's Environment > Devices > Actions menu, the device is not released from network isolation and the internet connections for that device continue to…
Issue: Can the Browsing Protection by WithSecure browser extension / add-on be installed, activated and managed by Microsoft Intune? Resolution: The Browsing Protection by WithSecure browser extension / add-on / plugin can be managed by Microsoft Intune because the extension is just the same as any other browser extension.…
Issue: Elements Mobile Protection found or detected a potentially harmful / malicious file or application on an Android device. What should I do? Resolution: If Mobile Protection has detected a malicious file or application, the user can on the Android device follow these steps to remove the malicious file or application:…
Issue: Is the Device Control feature available for Elements Endpoint Protection Agent for Mac OS? Resolution: The Device Control feature is only available for Windows versions of Elements Endpoint Protection. Article no: 000007785
Issue: Scan for malware operation is stuck in "Waiting for delivery to the device" status for Elements Linux Protection (EPP for Servers). How can we fix this? Resolution: Ensure that the network traffic to the required WithSecure services are allowed in the firewall. These are explained and listed in the following…
Issue: Is it possible configure the name of a device during installation of Elements Agent? We want the device to automatically after installation use a custom name or alias instead of the default host name. Resolution: Elements Endpoint Protection Agent does not support to have the device name to automatically be an alias…
Issue: Can an uninstallation password be set for Elements Agent for Mac? We want local administrator users to be able to uninstall Elements Endpoint Protection Agent for Mac but only with a password. I'm not able to find the password option in the For Mac profiles on the Elements Security Center portal's Security…
Issue: Other users cannot see the custom view that I have created on the Environment > Devices page in the Elements Security Center portal. How to share the custom views with other users that I have created on Devices page in the Elements portal? Resolution: the custom views can be shared with other users if you move the…