-
Importing an WithSecure Policy Manager host policy to a Elements Endpoint Protection profile in the Elements Security Center
Issue: How can I import a Policy Manager host policy to a Elements Endpoint Protection profile in the Elements Endpoint Protection Portal? Resolution: You can follow the steps below to export the WithSecure Client Security 14.x or 15.x host policy using the Policy Manager Console: * Log in to the Policy Manager Console *…
-
When trying to create an offline MSI installer for Elements Endpoint Protection using the FSMSI tool, user receives error: "FsMsiTool is not recognized as an internal or external command."
Issue: When trying to create an offline MSI installer for WithSecure Elements EPP for Computers or for Servers using the FSMSI tool, user receives error: "FsMsiTool is not recognized as an internal or external command." Resolution: You have to execute the FSMSI tool command from the directory where the tool is saved to or…
-
Unable to install Elements Agent due to .NET Framework 4.7.2 dependency
Issue: * Unable to install Elements Agent (Elements Endpoint Protection Agent) due to .NET Framework 4.7.2 dependency. This affects multiple operating-systems, including Windows 7, 8 and Windows 10 and Windows Server. * This can trigger the error: NET Framework of version 4.7.2 or greater is not installed - msi error…
-
How do I download and install WithSecure Elements Endpoint Protection products?
Issue: How can I download and install Elements Endpoint Protection products: * Elements EPP for Computers (Windows, Mac OS) * Elements EPP for Servers (Windows, Linux) Resolution: Follow the steps below to download and install WithSecure Elements Endpoint Protection products: * Log in to the Elements Security…
-
Unable to import multiple mobile devices from CSV-file to Elements Endpoint Protection portal
Issue: I get the following error: "failed to invite multiple devices via CSV file!", when trying to invite multiple devices to Elements Endpoint Protection portal for Elements EPP for Mobiles (Mobile protection). Resolution: Make sure you are importing the details in the following CSV format: <owner email>;<owner last…
-
Elements Agent shows "could not verify the subscription code" error during installation
Issue: As a user enters the subscription key during installation of Elements Agent , they receive an error message saying "Could not verify the subscription code. Try again later". Subscription key can be for any of the following Elements products: * Elements Endpoint Protection (EPP for Computers and EPP for Servers) *…
-
Connection Control banner showing to all users on an RDS or Terminal Server when the feature is enabled with Elements EPP for Servers
Issue: When running WithSecure Elements EPP for Servers on an Microsoft RDS server, where multi user can login to this RDS host, WithSecure Connection Control banner is shown for all users on the RDS host WithSecure Connection Control banner prompts all connected users when one user goes to a banking web page, with the…
-
Elements Endpoint Protection DataGuard feature is blocking applications after being disabled in the Endpoint Protection profile
Issue: * We've disabled DataGuard in the Endpoint Protection profile using the Elements Endpoint Protection Portal, but devices using the profile are still getting applications blocked by DataGuard. * Devices using another profile where DeepGuard is disabled entirely are not experiencing this issue. * We've tried disabling…
-
Elements Endpoint Protection client does not take the new expiry date into use after subscription key was renewed
Issue: Elements Agent (EPP for Computers or EPP for Servers) does not take the new expiry date into use after the subscription key is renewed. Resolution: * In the scenario whereby Elements Endpoint Protection (Elements EPP for Computers or for Servers) subscription is renewed when a subscription is still valid, there is a…
-
Does the scheduled scanning start on the next startup, in case the system is shut down during the scheduled scan time?
Issue: If a scheduled scanning time has been set for Elements Endpoint Protection for Computers (Elements Agent), does scheduled scan start on the next startup, in case the system has been shut down or offline during the scheduled scan time? Resolution: The scheduled scan does not start on the next computer startup. It…