How do I reset my password for my F-Secure Mobile Service Protection (MSP) account?
Issue: I am unable to login into my Protection Service for Mobile (MSP) account, how do I reset my password? Resolution: Proceed to contact F-Secure support here to reset your password. Provide your user name in the support request. Article no: 000001116
F-Secure PSB Server Security installation displays error "The subscription key you entered cannot be recognized."
Issue: Error: "The subscription key you entered cannot be recognized." after entering subscription key during F-Secure PSB Server Security installation. Resolution: If you get the "The subscription key you entered cannot be recognized." error when entering your subscription key during installation, check the following: *…
Moving F-Secure Elements EPP for Computers or for Servers devices to another Elements Endpoint Protection portal
Issue: How to move current F-Secure Elements EPP for Computers or for Servers installations from one Elements Endpoint Protection portal to another without having to reinstall the product? Resolution: The Fs_oneclient_logout tool allows you to log out from the F-Secure Agent on the device, so that you can re-enter the…
Importing an F-Secure Policy Manager host policy to a Elements Endpoint Protection profile in the Elements Security Center
Issue: How can I import a Policy Manager host policy to a Elements Endpoint Protection profile in the Elements Endpoint Protection Portal? Resolution: You can follow the steps below to export the F-Secure Client Security 14.x or 15.x host policy using the Policy Manager Console: * Log in to the Policy Manager Console *…
What happened to F-Secure Elements EPP for Servers reboot / restart options for Software Updater in the profiles?
Issue: F-Secure Elements EPP for Servers no longer has reboot / restart options for Software Updater, how can I reboot my server automatically after installing the updates? Resolution: The "Force restart" and "Restart after installation" options are no longer shown in the Software Updater profile tab under the EPP for…
How to import or export JSON file in Elements Endpoint Protection portal for Browsing Protection configuration?
Issue: Importing or exporting JSON file for Elements Endpoint Protection (EPP for Computers or for Servers) Browsing Protection configuration Resolution: You can follow the steps below to import or export JSON file in the Elements Endpoint Protection portal for Browsing Protection configuration: * Login to Elements…
The folder fs-capricorn in Windows temporary folder fills up hard drive
Issue: When Elements Agent (EPP for Computers or for Servers) is installed, in C:\Windows\Temp\, the folder fs-capricorn fills up hard disk with files named AV-malware-names until there is no free space left. Resolution: The files in the fs-capricorn folder are normally deleted when the computer is shut down. Unexpected…
Installing F-Secure Elements EPP for Servers in persistent mode on Citrix servers
Issue: How to install Elements EPP for Servers in persistent mode on Citrix Servers? How to automatically assign a profile to a Citrix Server? Resolution: * When creating the image with the PSBinstaller.exe, you can either use a profile parameter or manually define what profile this image will use. * There is currently no…
Elements Agent installation fails with "Something went wrong" error
Issue: When trying to install Elements Agent (EPP for Computers or for Servers) in a Windows Server 2019 terminal server but the installation failing with error "Something went wrong" Resolution: Proceed to check if you can find any information in the server's Event Viewer (application) that indicates this installation…
After installation of Elements Endpoint Protection Agent, protection is in malfunction state and unable to download malware definition updates
Issue: * After installation, Elements Agent (EPP for Computers and EPP for Servers) is in Protection malfunction state * Status shows Computer is not protected * Check for updates page shows the product to be unable to download malware definition updates from the update server Resolution: If the product is unable to…