Issue: How to reset biometric key device registration in the Elements Security Center portal? For example if a device or computer was reinstalled and the biometric keys for it need to be added again for faster two-factor authentication (2FA)Resolution: Here are the steps on how to reset the biometric keys for a device: *…
Issue: How to deploy Elements EPP for Computers (Mac) using Intune?Resolution: You could follow the instructions below in order to deploy Elements EPP for Computer (Mac) using Intune to your Mac devices. Note: Make sure that you have added your Mac devices to the Intune Company Portal before proceeding with this…
Issue: How to reset the host UUID (Unique ID) of WithSecure Elements Agent (Elements EPP for Computers or Elements EPP for Servers) client?Resolution: You can use a tool called ws_oneclient_logout.exe which can be used to reset the GUID for existing Elements Agent installation.* Open a command prompt with administrator…
Issue: How to deploy WithSecure Elements Agent (EPP for Computers or for Servers) using a clone image?Resolution: Follow the instructions here for installing the WithSecure Elements Agent using a clone image.
Issue: How to install Elements EPP for Servers in persistent mode on Citrix Servers? How to automatically assign a profile to a Citrix Server?Resolution: * When creating the image with the ElementsAgentinstaller.exe, you can either use a profile parameter or manually define what profile this image will use. * There is…
Issue: How to forbid a local user from creating real-time scanning or DeepGuard exclusions for Elements Endpoint Protection (Elements EPP for Computers or Servers)?Resolution: You can block or disallow a local user from creating or adding new exclusions in the local Elements Agent user interface by changing a few settings…
Issue: Is it possible to centrally send an operation for remote uninstallation of the Elements Agent from the Elements Endpoint Protection Portal? Will removing a device from the Devices-list in the Elements Endpoint Protection Portal cause the client software to be uninstalled?Resolution: Removing a device from the…
Issue: An information event "Connection control has blocked the network connection. The blocked application: chrome.exe / firefox.exe / edge.exe" was logged for Elements Endpoint Protection (EPP for Computers or EPP for Servers) on the Security Events page in the Elements Endpoint Protection portal What does this block…
Issue: I have forgotten my WithSecure Business Account password. How do I reset the password for my Elements business user account?Resolution: You can reset your password by clicking on "Forgot password?" on the Elements Security Center log in page. An email will be sent from which you can reset your password. If you do…
Issue: Is it expected to have both F-Secure and WithSecure services running when WithSecure Elements Agent is installed on a Windows computer? Some Elements Agent related services are still running under the "F-Secure" name on the Windows devices. Resolution: Yes, it is expected to have both WithSecure and F-Secure named…