Issue: How to renew an WithSecure Elements Endpoint Protection and Business Suite subscription?* Elements EPP for Computers * Elements EPP for Servers * Elements EDR for Computers * Elements EDR for Servers * Elements EPP for Mobiles (Mobile Protection) * Client Security * Server Security * Atlant * Elements Vulnerability…
Problème: Lorsque la protection contre les falsifications (protection des ressources) est activée sur un appareil, comment désinstaller Elements Agent si cette protection bloque la désinstallation via l’outil de désinstallation et si un utilisateur local n’est pas autorisé à utiliser la fonction « Applications et…
Issue: How to create a Real-Time Scanning or DeepGuard exclusion for a file or folder for Elements Endpoint Protection (EPP for Computers or EPP for Servers) when the SHA-1 of the application changes with each update?Resolution: You can exclude a file or folder from all security measures by following these steps: * Log in…
Issue: How to create a Connection Control exclusion, so that a URL or website address will not be blocked by Elements Endpoint Protection (EPP for Computers or EPP for Servers) Connection Control feature?Resolution: The site needs to be added to the allowed sites list, so that the user can continue to the website even if…
Issue: How to exclude file extensions from WithSecure Elements EPP for Computers and for Servers Real-time scanning using the WithSecure Elements Endpoint Protection portal?Resolution: Follow these steps to create an Real-time scanning exclusion for specific file extensions: * Log in to the Elements Endpoint Protection…
Issue: How to reset biometric key device registration in the Elements Security Center portal? For example if a device or computer was reinstalled and the biometric keys for it need to be added again for faster two-factor authentication (2FA)Resolution: Here are the steps on how to reset the biometric keys for a device: *…
Issue: How to deploy Elements EPP for Computers (Mac) using Intune?Resolution: You could follow the instructions below in order to deploy Elements EPP for Computer (Mac) using Intune to your Mac devices. Note: Make sure that you have added your Mac devices to the Intune Company Portal before proceeding with this…
Issue: How to reset the host UUID (Unique ID) of WithSecure Elements Agent (Elements EPP for Computers or Elements EPP for Servers) client?Resolution: You can use a tool called ws_oneclient_logout.exe which can be used to reset the GUID for existing Elements Agent installation.* Open a command prompt with administrator…
Problème: Comment déployer l'agent WithSecure Elements (EPP pour ordinateurs ou pour serveurs) à l'aide d'une image clonée ?Solution: Suivez les instructions ci-dessous pour installer l'agent WithSecure Elements à l'aide d'une image clonée.
Issue: How to install Elements EPP for Servers in persistent mode on Citrix Servers? How to automatically assign a profile to a Citrix Server?Resolution: * When creating the image with the ElementsAgentinstaller.exe, you can either use a profile parameter or manually define what profile this image will use. * There is…