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Can I install Endpoint Protection on Amazon WorkSpaces Windows 10 and Office 2016 Bundle with an EPP for Computers subscription?
Issue: Can I install Elements Endpoint Protection Agent on Amazon WorkSpaces Windows 10 and Office 2016 Bundle with an EPP for Computers subscription? Resolution: No, Elements Endpoint Protection for Computers cannot be installed on Amazon WorkSpaces Windows 10 and Office 2016 Bundle. Instead, you will need a Elements EPP…
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Elements Endpoint Protection Agent installation on Windows host fails between 80 to 99%
Issue: I am trying to install Elements Endpoint Protection Agent (EPP for Computers and EPP for Servers) on a Windows host and it failed between 80 to 99%. In fsdiag, NetworkInstaller.log displays the following entry: *E: MsiMessageCallback: MSI: Service 'F-Secure Hoster (Restricted)' (fsnethoster) failed to start. Verify…
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Elements Endpoint Protection subscription usage exceeds the maximum subscription size
Issue: Elements Endpoint Protection (EPP for Computers or for Servers) subscription usage exceeds the maximum subscription size. For example, subscription size might be 200 and showing in the portal as 203/200. Resolution: This may occur when computers running older versions of Workstation Security (11.X and older) are…
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Adding allowed or denied sites for Elements Endpoint Protection via the the Portal profile editor does not work
Issue: * I have added a site into the denied list for the Browsing Protection feature via the Elements Endpoint Protection portal Profile Editor. However, the site is not blocked with Browsing Protection enabled in the on the device using EPP for Computers or for Servers. Same goes to the allowed site. Why is this…
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Elements Endpoint Protection Web traffic scanning (Advanced Network Protection) is blocking or slowing down HTTP connections to an internal server, URL or of an application
Issue: * When the Web traffic scanning (Advanced Network Protection) feature is enabled, some applications are unable to connect to an internal server and some website addresses (URLs) are inaccessible or some applications have connectivity or performance (slowness) issues * Java-based applications unable to connect to an…
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Device name is not updating to the new name in the Endpoint Protection Portal after changing the computer name
Issue: After changing the computer name of a computer where Elements Agent (EPP for Computers or EPP for Servers) is installed, the device name is not updated to the new name in the Elements Endpoint Protection portal Devices page. Resolution: The product does not immediately update the device name in the Elements Endpoint…
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WithSecure Elements Mobile Protection Network Protection causes slowness or connectivity issues with certain applications
Issue: WithSecure Elements Mobile Protection Network Protection Network Protection (Network Gateway) causes slowness or connectivity issues with certain applications, such as Google Play updates, Whatsapp and Teams messages. Resolution: Make sure you have battery optimization turned off for Elements Mobile Protection on…
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How to create a custom Elements Endpoint Protection profile to allow VPN traffic through the firewall? Which ports to open?
Issue: * After installing Elements Agent (EPP for Computers or for Servers), VPN connection stopped working and is blocked by the Windows firewall. * How to create a custom Elements Endpoint Protection profile to allow the VPN connection? * Which ports need to be opened to allow PPTP, L2TP and IPSec VPN connection through…
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How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: * User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
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Windows Security Center reports "WithSecure Elements Agent is snoozed"
Issue: I am receiving reports from Windows Security Center that "WithSecure Elements Agent is snoozed". Trying to activate the product through Windows Security Center brings up a dialog asking for admin rights to enable the software. When opening EPP directly, everything seems to be functioning normally. Resolution: This…