WithSecure Elements Endpoint Protection
F-Secure Elements Agent shows a notification to restart the computer after receiving a critical update
Issue: F-Secure Elements Agent (Elements EPP for Computers or EPP for Servers) user interface displays the following message: "Restart required. F-Secure Elements EPP for Computers received a critical update. To keep you up to date, restart your computer". The message remains despite me restarting the computer a few times.…
F-Secure Elements Agent GUI displays error: "Your subscription for this device has expired or it has been removed"
Issue: F-Secure Elements Agent (EPP for Computers or EPP for Servers) local user interface displays the error message: "Your subscription for this device has expired or it has been removed" Resolution: Check that the device has not been removed from the Elements Endpoint Protection Portal * Log in to the Elements Endpoint…
How can I verify which host is still installed with PSB Workstation Security via PSB Portal?
Issue: I would like to find out which hosts are still installed with PSB Workstation Security in the PSB portal Resolution: You can filter the hosts by Product type in the F-Secure PSB portal to find which hosts are installed with PSB Workstation Security. Steps: * Log in to PSB Portal * Click Devices * Click on the…
F-Secure Endpoint Protection Software Updater is not installing Citrix, Java and Microsoft Cumulative Update for Windows 10
Issue: F-Secure EPP for Computers or for Servers Software Updater is displaying installation failed, try again for Windows 10 Cumulative Updates. As for Citrix and Java updates, I get a message that manual file download required, how can I fix this? Resolution: If you come across installation errors for Microsoft…
How do I reset my password for my F-Secure Mobile Service Protection (MSP) account?
Issue: I am unable to login into my Protection Service for Mobile (MSP) account, how do I reset my password? Resolution: Proceed to contact F-Secure support here to reset your password. Provide your user name in the support request. Article no: 000001116
F-Secure PSB Server Security installation displays error "The subscription key you entered cannot be recognized."
Issue: Error: "The subscription key you entered cannot be recognized." after entering subscription key during F-Secure PSB Server Security installation. Resolution: If you get the "The subscription key you entered cannot be recognized." error when entering your subscription key during installation, check the following: *…
Moving F-Secure Elements EPP for Computers or for Servers devices to another Elements Endpoint Protection portal
Issue: How to move current F-Secure Elements EPP for Computers or for Servers installations from one Elements Endpoint Protection portal to another without having to reinstall the product? Resolution: The Fs_oneclient_logout tool allows you to log out from the F-Secure Agent on the device, so that you can re-enter the…
Importing an F-Secure Policy Manager host policy to a Elements Endpoint Protection profile in the Elements Security Center
Issue: How can I import a Policy Manager host policy to a Elements Endpoint Protection profile in the Elements Endpoint Protection Portal? Resolution: You can follow the steps below to export the F-Secure Client Security 14.x or 15.x host policy using the Policy Manager Console: * Log in to the Policy Manager Console *…
What happened to F-Secure Elements EPP for Servers reboot / restart options for Software Updater in the profiles?
Issue: F-Secure Elements EPP for Servers no longer has reboot / restart options for Software Updater, how can I reboot my server automatically after installing the updates? Resolution: The "Force restart" and "Restart after installation" options are no longer shown in the Software Updater profile tab under the EPP for…
Installing F-Secure Elements EPP for Servers in persistent mode on Citrix servers
Issue: How to install Elements EPP for Servers in persistent mode on Citrix Servers? How to automatically assign a profile to a Citrix Server? Resolution: * When creating the image with the PSBinstaller.exe, you can either use a profile parameter or manually define what profile this image will use. * There is currently no…