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How do I reset my password for my F-Secure Mobile Service Protection (MSP) account?
Issue: I am unable to login into my Protection Service for Mobile (MSP) account, how do I reset my password? Resolution: Proceed to contact F-Secure support here to reset your password. Provide your user name in the support request. Article no: 000001116
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F-Secure PSB Server Security installation displays error "The subscription key you entered cannot be recognized."
Issue: Error: "The subscription key you entered cannot be recognized." after entering subscription key during F-Secure PSB Server Security installation. Resolution: If you get the "The subscription key you entered cannot be recognized." error when entering your subscription key during installation, check the following: *…
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Moving F-Secure Elements EPP for Computers or for Servers devices to another Elements Endpoint Protection portal
Issue: How to move current F-Secure Elements EPP for Computers or for Servers installations from one Elements Endpoint Protection portal to another without having to reinstall the product? Resolution: The Fs_oneclient_logout tool allows you to log out from the F-Secure Agent on the device, so that you can re-enter the…
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Importing an F-Secure Policy Manager host policy to a Elements Endpoint Protection profile in the Elements Security Center
Issue: How can I import a Policy Manager host policy to a Elements Endpoint Protection profile in the Elements Endpoint Protection Portal? Resolution: You can follow the steps below to export the F-Secure Client Security 14.x or 15.x host policy using the Policy Manager Console: * Log in to the Policy Manager Console *…
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What happened to F-Secure Elements EPP for Servers reboot / restart options for Software Updater in the profiles?
Issue: F-Secure Elements EPP for Servers no longer has reboot / restart options for Software Updater, how can I reboot my server automatically after installing the updates? Resolution: The "Force restart" and "Restart after installation" options are no longer shown in the Software Updater profile tab under the EPP for…
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Installing F-Secure Elements EPP for Servers in persistent mode on Citrix servers
Issue: How to install Elements EPP for Servers in persistent mode on Citrix Servers? How to automatically assign a profile to a Citrix Server? Resolution: * When creating the image with the PSBinstaller.exe, you can either use a profile parameter or manually define what profile this image will use. * There is currently no…
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To fix browsing protection not installed on chrome by performing clean install
Issue: * Browsing protection doesn't not working * Safety rating has failed to be appeared in google or bing search * Banking protection not showing/working Resolution: To uninstall and re-install Chrome completely from your windows PC: 1. Use Chrome Cleanup Tool and check for any errors. 2. Try uninstalling Chrome and…
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Network drive scanning
Issue: How does the network drive scanning work? Resolution: Scan network drives setting is enabled by default. How does it behave? * Scanning only happens upon execution of (executable) files on the network drive * Basic open / close, copy / paste operations for a file are not scanned Testing with EICAR test file: * The…
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Installation of Elements Endpoint Protection in an isolated environment using proxy
Issue: Can I install F-Secure Elements Endpoint Protection (EPP for Computers or EPP for Servers) in an isolated environment where the only access to the internet is via a proxy server? Proxy information is defined in the Endpoint Protection profile but the installer needs to be able to reach the portal to get it first,…
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F-Secure Elements Agent uninstalls Fortinet Forticlient VPN software during installation
Issue: When installing F-Secure Elements Agent (EPP for Computers or for Servers) on a Windows computer, it uninstalls a VPN software called Forticlient from Fortinet inc. How to install Elements Agent without it uninstalling Forticlient? Resolution: The Elements Agent for Computers and for Servers installer can be run…