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Elements EPP for Servers or Linux Protection clients are showing a status of "Malware protection" as disabled
Issue: Elements EPP for Servers or Linux Protection clients are showing a status of "Malware protection" as disabled in the Elements Security Center portal's Environment > Devices page Resolution: Normally, this is caused by the default policy with a blank configuration of "Files and folders to scan" being assigned to the…
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A Software's network connectivity is blocked once Elements Endpoint Protection Connection Control session has been activated
Issue: An application's network connectivity is blocked once Connection Control session has been activated when user visits a banking website. How to create a Connection Control exclusion for Elements EPP for Computers or EPP for Servers devices, so that the network connection is not blocked when Connection Control is…
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How to exclude a URL address from being blocked by Elements Endpoint Protection Connection Control feature?
Issue: How to create a Connection Control exclusion, so that a URL or website address will not be blocked by Elements Endpoint Protection (EPP for Computers or EPP for Servers) Connection Control feature? Resolution: The site needs to be added to the allowed sites list, so that the user can continue to the website even if…
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Importing a security events JSON file into Microsoft Excel
If you have exported a security events JSON file from our system and want to import it into Microsoft Excel, this article is for you. If you want to export security events in CSV format to import it into Microsoft Excel, this article is for you. Through a straightforward example, we will show the proper method of importing…
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How to create an Elements Endpoint Protection Application Control exclusion rule
Issue: How to create or add an Elements Endpoint Protection Application Control exclusion rule if an application has been blocked for example by a default rule. Resolution: If an application has been blocked by an Application Control rule, you need to first check the block details from the Elements Endpoint Protection…
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Can WithSecure reset the secret key for Elements API connector?
Issue: Can WithSecure reset the secret key for Elements API connector? Resolution: WithSecure is unable to retrieve the secret key for you as it is confidential and as well it will only shown once on the page when it is created. The only alternate way is by deleting/removing the API client and recreate it back. You may…
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DataGuard blocks Snipping Tool as svchost.exe on Windows devices
Issue: DataGuard blocks SnippingTool as svchost.exe on Windows 10 and 11 devices when taking screenshots with the tool. Allowing Snippingtool.exe does not solve the issue. Resolution: When you take a screenshot with Snipping Tool using the Win+Shift+S keyboard shortcut or with the print screen button, it takes the…
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Unable to disable or deactivate VPN Network Protection on Elements Mobile Protection 23.3 for Android
Issue / Symptoms: Elements Mobile protection version 23.3 on Android does not let the user to turn off the VPN network protection feature even if the setting is not locked in the profile. Resolution: This issue will be fixed in Elements Mobile Protection version 23.4. There is a workaround for this issue: Log in to the…
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How do I generate WSDiag diagnostic logs on WithSecure Mac products?
Issue: How do I generate WSDiag diagnostic logs on WithSecure Mac products? Resolution: Please follow the steps below on how you can create a WSDiag logfile on a Mac. * Click on the Withsecure icon on the Menu Bar (top right) * Select 3 horizontal lines. * Click on "Settings..." * On the new window, click on Support. *…
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How to create a custom email report for Elements Endpoint Protection?
Issue: How to create a custom email report for Elements Endpoint Protection? How to have an email report include specific information, such as: * Device name * Client version * Assigned profile * Status updated * Malware protection status * Software updates status Resolution: Elements Endpoint Protection has the Email…