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WithSecure Web Content Control is blocking pages, which should not be blocked
Issue: * Web Content control is blocking pages by claiming they have been rated, for example, as adult material, even though the web page has nothing to do with that rating. The category is wrong. * How do I whitelist sites for WithSecure Elements Endpoint Protection for Computer and Server? * How do I whitelist sites for…
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What does End-of-Life (EOL) mean?
Issue: End-of-Life (EOL) products and what does it mean? Resolution: Products reach their end of life for various reasons. These reasons may be due to changes in demand, technology innovation and changes in a competitive landscape, or the products simply mature over time and are replaced by new ones. While this is an…
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How to troubleshoot Security Cloud?
Issue: How to troubleshoot Security Cloud connectivity issues. This article applies to the following products: * Elements EPP for Computers * Elements EPP for Servers * Business Suite Client Security * Business Suite Server Security Resolution: What is Security Cloud? When Security Cloud is enabled on WithSecure endpoint…
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What are the functions of each of the services used in WithSecure business products ?
Issue: What are the functions of each of the services used in WithSecure business products ? Resolution: Below you can find the functionality and purpose of each service: * WithSecure Hoster: Product business logic, including product updates, telemetry, settings & configurations with SYSTEM privileges. * WithSecure Hoster…
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The scheduled scan task doesn't appear to begin or function. What shall I do?
Issue: The scheduled scan task doesn't appear to begin or function correctly such as repeating scheduled scan on Policy Manager, from an unknown Scheduled Scan rule. Resolution: 1. When a scheduled scan is configured in the WithSecure product, it creates a scheduled scanning task in the Windows Task Scheduler. If the…
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WithSecure product for Windows - Whitelisting application with "Target file name" used in Application Control rule does not work
Issue: An application executable is blocked once I enabled the Application Control to block rare and unknown applications. I am working on creating a rule to whitelist the application executable. However, whitelisting application with "Target file name" used in Application Control rule does not work. Resolution: "Target…
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When submitting an eorder via WithSecure Partner Portal, the order remains in "In progress" status.
Issue: When a reseller partner submits an eorder via WithSecure Partner Portal, the order remains in "In progress" status. What to do if this happens? Resolution: Initially, just wait a while (up to 30 minutes). If the problem persist, contact WithSecure Support and share a screenshot of the actual order (with the customer…
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Can I limit or block USB storage devices using Device Control in WithSecure products?
Issue: This article is applicable to the following roducts: Business Suite (Client Security, Server Security and Policy Manager) and Elements Endpoint Protection (Elements EPP for Computers and EPP for Servers) * Is there a way to prevent users from copying data to USB storage devices with the Device Control feature? * Can…
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WithSecure Browsing Protection blocks a safe website
Issue: A harmless web site (URL) is blocked by WithSecure Browsing Protection component. Resolution: If you think that the website is safe and Browsing Protection has a false rating for this page. Please submit a SAS ticket to our WithSecure Intelligence team for analysis. * Select Submit a URL * Insert the website URL *…
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Performance issues caused by WithSecure endpoint products
Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…