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How to upgrade WithSecure Client Security or Server Security using the Policy Manager Console?
Issue: How to centrally upgrade WithSecure Client Security or Server Security to a newer or latest version using the Policy Manager Console? Resolution: Both Client Security and Server Security can be centrally upgraded to a newer version from the Policy Manager Console. Follow these steps to upgrade: Download the latest…
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How to exclude a folder or file from real-time scanning and DeepGuard in Policy Manager?
Issue: Steps to exclude a folder or file from real-time scanning and DeepGuard for Client Security and Server Security in Policy Manager Console Resolution: You can exclude a file or folder from Real-time scanning and DeepGuard by following the steps below: * Log into Policy Manager Console * Click on Settings * Select…
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How to install an WithSecure Client Security or Server Security as standalone, that downloads updates without WithSecure Policy Manager Server?
Issue: How to install an WithSecure Client Security or Server Security as stand-alone, so that it downloads the updates directly from the WithSecure Update Server, without trying to download them from the WithSecure Policy Manager Server? Resolution: During the MSI installer exporting process, you can choose the initial…
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WithSecure firewall rule creation or modification failed due to Error: remote address is invalid
Issue: Firewall rule creation fails for one or more WithSecure Client Security hosts. WithSecure Policy Manager Console host Alerts list shows either one of the following alerts: Warning: F-Secure firewall rule creation or modification failed. From: <hostname>, <date/time> Details: F-Secure firewall rule creation or…
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Policy Manager Console's Alerts page shows "No action taken" for a detected infection
Issue: After a scheduled scan of Client Security or Server Security host, Policy Manager Console Alerts page's description field shows "Malicious code found in file. No action taken" Resolution: If the infections without any action taken are either items inside an compressed archive (ZIP, RAR, 7z, CAB) or temporary files,…
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How to mass uninstall Client Security or Server Security hosts using Policy Manager Console?
Issue: How to centrally remote mass uninstall Client Security or Server Security from several / multiple hosts at the same time using Policy Manager Console / Server? Resolution: Business Suite (Client Security and Server Security) has a remote uninstallation operation feature, which can be used to uninstall the product…
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WithSecure Linux Security 64 is showing real time scanning status as "Disabled" on Policy Manager Console
Issue: Linux Security 64 servers display real-time scanning status as "Disabled" in Policy Manager console status page. Policy for these servers is set to real time scanning as "on" and users are not allowed to change this setting. Why does the status show real-time scanning as disabled even if it should be enabled?…
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Unable to validate Countercept MDR installer for Linux signature with error 'signature cannot be verified: no public key'
Issue: It is not possible to verify the signature of the Linux installer downloaded from Countercept portal, it returns the error: gpg --verify f-secure-mdr-installer-latest.sig f-secure-mdr-installer-latest gpg: Signature from Tue 23 May 2023 11:30:49 CEST gpg: using RSA key 86857BBCF1062E0BA51AB2E016A8160C01EA1C3D gpg:…
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Managed hosts unable to retrieve policy or upstream host statistics to the Policy Manager Server 16
Issue: After upgrading the managed hosts and the Policy Manager Server to version 16, the managed hosts unable to retrieve policy or upstream host statistics to the Policy Manager Server. The managed hosts have no issue to download the definitions update from the Policy Manager Server. Also, running the connectivity tool…
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What ports are used for communication between Policy Manager and Linux Security 64 ?
Issue: What ports are used for communication between Policy Manager Server and Linux Security 64 ? Resolution: Check connectivity from host to Policy Manager Server using HTTP Browser. If your Linux host does not have GUI, check connectivity using these commands: curl -o https-host -k https://:PMS_address:port_number curl…