Issue: When going to the Environment > Devices page in the Elements Security Center portal and clicking a device to see the device details, the Findings tab for Exposure Management findings is missing for a device. Resolution: Make sure that Vulnerability Management Scanning has been enabled for the device and that the…
Issue: After onboarding a new Elements Exposure Management, the Identities view in the Elements Security Center does not populate data. I followed the steps documented in the help guide: https://www.withsecure.com/userguides/product.html#business/xm/latest/en/concept_hvd_jcy_bbc-latest-en How soon can I expect the data to…
Issue: Elements Exposure Management vulnerability scans on Linux contain false positive detection for backported software. Any recommendation for scanning backported software? Resolution: For any host with backported software. we would suggest performing authenticated scan to get more accurate result. If the "Skip…
Issue: How does WithSecure Elements Vulnerability Management count scanned unique IP addresses (license usage)?Resolution: Elements Vulnerability Management calculates a total number of unique IPs scanned for vulnerabilities in each and every Elements Vulnerability Management organization. In general:* Only vulnerability…
Issue: Some scheduled system scan (network scans) end up with "Terminated" status.Resolution: We recommend to look into the scan log, which can be viewed by:* Log in to the Elements Vulnerability Management portal * Go to the Security Configuration > Scans > Network scans page * Open the scan group which is having issues…
Issue: The server with the WithSecure Elements Exposure Management scan node had a hardware failure and user has unregistered the existing scan node in Elements Vulnerability Management portal. When requesting for a new scan node license in WithSecure Elements Exposure Management portal, user is getting error: "number of…
Issue: What kind of network firewall openings need to be in place between scan nodes and hosts to be scanned? What ports need to open for the Scan Node?Resolution: Any limitation to the visibility of the scanned host will result in less findings from network-based vulnerability scans. We recommended deploying scan nodes in…
Issue: Lorsqu'un utilisateur tente d'accéder aux pages liées à Elements Exposure Management dans le portail Elements Security Center, il obtient les erreurs suivantes : Cette opération est interdite - Veuillez contacter votre administrateur EntraID pour effectuer cette opération. L'organisation à laquelle vous essayez de…
Issue: How can a partner or end-customer company get administrator rights so that they can access all Elements Exposure Management pages and settings in the Elements Security Center portal. Resolution: The Exposure Management - Exposure rights are not granted automatically for neither partners nor end-customer companies…
Issue: Aucune identité trouvée et les résultats de analyse n'affichent aucun détail sur Elements Exposure Management Resolution: Tout d’abord, pour le problème de vue qui n’est pas renseigné, nous vous suggérons de vérifier si les autorisations API ont été accordées dans le portail Azure. qui peut faire référence au guide…