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Request for registration.json offline token to activate a Policy Manager which is in an isolated or offline environment
Issue/Symptom/Question I would like to register my Policy Manager Server which is not connected to a network (offline), how do I proceed? Resolution: Contact WithSecure support by opening a support request here. Provide the following information for WithSecure technical support to create an offline registration file:…
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Best Practice Upgrading Policy Manager from Version 15.x to 16.x - Step-by-Step Guide
Issue: Best Practice Upgrading Policy Manager from Version 15.x to 16.x - Step-by-Step Guide Resolution: This following guide provides step-by-step instructions on upgrading your F-Secure Policy Manager from version 15.x to version 16.x. Please ensure that you have backed up your system before proceeding with this upgrade.…
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Email and Server Security- Scanning 'message' by WithSecure Spam Scanner was unsuccessful
Issue: Email and Server Security, the following message keeps occurring: Scanning 'message' by WithSecure Spam Scanner was unsuccessful. Scan result: Scan error: -1073741808 The message can be found in various logs, including the following: - email-scan.log - transportAgent.log Resolution: The error "WithSecure Spam…
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Warning message of "This installer version is going to be obsoleted at the end of year 2024" during the installation of Linux Security 64
Issue: A warning message is being displayed when installing Linux Security 64 on the Linux server, which warns that the current version of the installer is about to become obsolete at the end of 2024 and asks to update the version as soon as possible. Resolution: This warning message is expected if you have created the…
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Updating malware definitions on an isolated client using fsaua-update_32.exe fails with message ERROR:Update archive file is broken
Issue: Offline computers in an isolated environment running Business Suite Client Security 16.01 and Server Security 16.01 are not able to be updated because when applying the zip-file using fsaua-update_32.exe, the following error message is displayed: "ERROR: Update archive file is broken" Resolution: This is a known…
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Where can I find the key code for the latest version of my Business Suite software?
Issue: Where can I find the key code for the latest version of my Business Suite software? * Client Security for Windows or Mac * Server Security * Email and Server Security * Linux Security 64 Resolution: You can find all the key codes of my Business Suite products in your license certificate. If you do not have the…
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Error: "The keycode that you entered is not valid" when trying to export an installation package for Client Security or Server Security
Issue: When trying to create or export an installation package for Client Security or Server Security from the Policy Manager Console, the user receives the following error message when entering the license key: "The keycode that you entered is not valid" Resolution: As with earlier major versions of Client Security and…
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"capricorn-linux64" channel are added in product's database after Linux Security 64 update version 12.0.482 and Atlant update version 1.0.319
Issue: After Linux Security 64 update version 12.0.482 and Atlant update version 1.0.319 are installed in Linux Security 64 and Atlant products respectively, a directory named "capricorn-linux64" are added. The full path are as follow: Linux Security 64: /var/opt/f-secure/baseguard/databases/capricorn-linux64.xxxxxxxxxx…
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How to schedule Business Suite Software Updater to install updates automatically to Client Security and Server Security devices?
Issue: How to schedule Business Suite Software Updater to check missing updates and install updates automatically to computers with Client Security and servers with Server Security? Resolution: By default Business Suite Client Security and Server Security scan for missing Software Updater updates at Windows startup and…
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f-secure-baseguard services gone for Linux Security 64 and Atlant after FSBG 1.0.907 update
Issue: F-Secure Baseguard services f-secure-baseguard-orspgw and f-secure-baseguard-update services are gone for Linux Security 64 and Atlant after FSBG 1.0.907 update. Resolution: This is an intended change for Linux Security 64 and Atlant from FSBG version 1.0.907 onwards. These services were removed since they are no…