-
SMTP transfer denied with error message
SMTP transfer denied with error message Symptoms SMTP transfer is denied and error message 550 relaying denied is displayed to the user. Diagnosis In certain circumstances, the error message can occur when attempting to send or receive mail via F-Secure Internet Gatekeeper for Linux (FSIGK). SMTP transfer denied is a…
-
Displaying of the "Save as" dialog takes extremely long when downloading a large file
Displaying of the "Save as" dialog takes extremely long when downloading a large file Symptoms When downloading a large file from the Internet via F-Secure Internet Gatekeeper for Linux (FSIGK for Linux), it takes exceptionally long before the Save as dialog is displayed in the web browser. Diagnosis When you download a…
-
POP scanning not working on fetchmail client
POP scanning not working on fetchmail client Symptoms On a fetchmail client, the POP scanning does not work. Diagnosis By default, fetchmail retrieves e-mails by using the "TOP" POP command. On the other hand, because the "TOP" POP command is normally used to fetch only the e-mail header part, F-Secure Internet…
-
Internet Gatekeeper error logs
Internet Gatekeeper error logs The information in this article applies to F-Secure Internet Gatekeeper version 4.10 and later. Bracketed strings indicate fields that vary from message to message. Brackets ('<' and '>') are not actually printed as part of messages; they are included below for clarity only. Message…
-
Services may not be automatically started when upgrading from F-Secure Internet Gatekeeper 5.xx to 5.40
Services may not be automatically started when upgrading from F-Secure Internet Gatekeeper 5.xx to 5.40 Symptoms When you upgrade F-Secure Internet Gatekeeper from version 5.xx to version 5.40, services may not be automatically started. Diagnosis The following operating systems are affected: CentOS/RHEL 7, Debian 8,…
-
On SMTP, putting the product sandwich-like between the same Postfix server
On SMTP, putting the product sandwich-like between the same Postfix server This article describes how you can place F-Secure Internet Gatekeeper for Linux sandwich-like between the same Postfix. Normally, the product listens to the connection and transfers e-mails to a specified parent server, such as Postfix. However,…
-
Changing the update source for F-Secure Internet Gatekeeper for Linux
Changing the update source for F-Secure Internet Gatekeeper for Linux This article describes how you can change the settings to use a Policy Manager Server (PMS) as the source for database updates. As of version 3.0, F-Secure Internet Gatekeeper for Linux uses Automatic Update Agent (AUA) for downloading updates. By…
-
Packet capturing on Linux
Packet capturing on Linux When problems occur, packet capturing is sometimes helpful for troubleshooting to see what happens on the server. This article explains how you can capture packets on Linux. To capture packets on Linux: * Start packet capturing by running the following command: # tcpdump -i any -p -s 0 -l -w…
-
Changing the directory for log files
Changing the directory for log files This article describes how you can change the directory for the log files in Internet Gatekeeper. The log files are saved in the following directory: /opt/f-secure/fsigk/log/ ("fsigk" package) /home/virusgw/log/ ("virusgw" package) If you want to change the directory where the log…
-
Exporting Internet headers and message body in Microsoft Outlook
Exporting Internet headers and message body in Microsoft Outlook This article describes how you can export Internet headers and message body properly in Microsoft Outlook 2003 and 2007. Occasionally, users encounter problems with their e-mail messages. For our support to be able to help, it is recommended that you send a…