-
Does compromised account feature cover all users in Microsoft365 regardless of number of license on Elements Collaboration Protection? Or does it cover only users who have mailbox?
Issue: Does compromised account feature cover all users in Microsoft365 regardless of number of license on Elements Collaboration Protection? Or does it cover only users who have mailbox? Resolution: It will be the latter. Only users that have mailbox, PLUS it is protected by ECP, can be use this feature. So for example,…
-
What do private and public breach types mean in compromised account in Elements Collaboration Protection?
Issue: In compromised account, there's private and public as breach type shown in the detection detail page. What do those breach types mean? Resolution: Private - Breach details are not publicly available on the internet. Attackers are selling for cryptocurrency on Tor forums ("dark web") Public - Breach details are…
-
How to remove Exchange mailboxes from Elements Collaboration Protection?
Issue: How to disable or turn off protection for a specific / certain / single mailbox for Elements Collaboration Protection? Resolution: You can remove mailboxes from being protected by following these steps: * Login to the Elements Collaboration Protection portal * Select Cloud services on the sidebar * Select Configure…
-
Does Elements Collaboration Protection use generative AI?
Issue: Does Elements Collaboration Protection(ECP) use generative AI? Resolution: ECP does not use Generative AI. Article no: 000045777
-
Getting a message of "Refresh permissions to Exchange to support the latest features and improvements" on Elements Collaboration Protection portal. What needs to be done to solve this?
Issue: Getting a message of "Refresh permissions to Exchange to support the latest features and improvements" on Elements Collaboration Protection portal. What needs to be done to solve this? Resolution: You need to revisit the Microsoft consent popup by disconnecting and reconnecting Exchange on our Collaboration…
-
Unable to delete, modify or edit Elements Collaboration Protection policy due to it being read-only or having public visibility
Issue: Unable to delete, modify or edit Elements Collaboration Protection policy due to it being read-only or having public visibility. Resolution: If a Elements Collaboration Protection policy has the Read-only tag or Public visibility. it means that it either has been created on the partner level or it is a default…
-
Elements Collaboration Protection - Quarantined Emails Goes Back to Quarantine After Release
Issue: Quarantined emails goes back to quarantine immediately after released. Resolution: If verified False Positive, do Report the detection as a False Positive. Or create an exclusion as per steps; * Under Policies go to Real Time Scanning * Go to Malware Scanning * At the Scan Files option select "All, except excluded"…
-
How to add a website URL to trusted websites in Elements Collaboration Protection?
Issue: Is there a way to add a website URL to trusted websites in Elements Collaboration Protection? Resolution: It is possible to add a website URL to the trusted websites list within the Elements Collaboration Protection policy settings. Follow this instruction: 1. Log on to the WithSecure Elements portal 2. Go to…
-
Certain attachments are blocked by Elements Collaboration Protection due to disallowed content.
Issue: We have certain email attachments are blocked by Elements Collaboration Protection due to disallowed content. The files are clean and how do we solve it? Resolution: To resolve the blocked attachment due to the "Disallowed content" verdict, you can either allow the file extension or add the trusted sender email…
-
Is there any way to filter quarantined files by file name or URL in Exchange on Elements Collaboration Protection?
Issue: Is there any way to filter quarantined files by file name or URL in Exchange on Elements Collaboration Protection? It seems that other cloud services like SharePoint, OneDrive and Teams have a filter by file name, but there's no such filtering rule for Exchange. Resolution: Unfortunately it is not possible to filter…