Business Suite

Ska jag inaktivera eller avinstallera Windows Defender på Windows Server 2016/2019/2022 efter installation av Server Security eller Email and Server Security eller Elements Endpoint Protection for Servers?
Issue: Jag har installerat Serversäkerhet eller E-post och Serversäkerhet eller Elements Endpoint Protection på en Windows Server 2016/2019/2022-server, men realtidsskyddet i Windows Defender är fortfarande på. Ska jag inaktivera det när jag använder WithSecure -produkten? Resolution: Ja, Windows Defender bör inaktiveras…
Fliken Policy Manager Alerts visar "Databaser är gamla" för en värd
Issue: Fliken Policy Manager Alerts visar en varning med Severity Security och beskrivningen "Databaser är gamla" för en värd. Hur felsöker jag varför virus visas som föråldrade? Resolution: WithSecure Policy Manager tar emot uppdateringarna genom vår guts2 leverans och lagrar dem i mappen C:\Program Files…
Client Security or Server Security fails to download definition updates from Policy Manager Proxy and Policy Manager Server with "certificate expired" and "untrusted root ca" errors
Issue / Symptom After upgrading to Policy Manager Server 15.30, Client Security or Server Security fails to download malware definition updates from Policy Manager Proxy (PMP) and Policy Manager Server (PMS) with "certificate expired" and "untrusted root ca" errors. Host using PMP 2022-02-01 09:32:21.040 [1454.1a68] I:…
How to upgrade WithSecure Policy Manager to a newer version on a Windows Server?
Issue: How to upgrade WithSecure Policy Manager to a newer version on a Windows Server? Resolution: It's highly recommended that you first back up your existing WithSecure Policy Manager data before upgrading: Create a full backup of the WithSecure Policy Manager data (H2 database, preferences and other files). The backups…
Policy Manager hotfixes for Spring4shell vulnerability released
On March 31, 2022, a critical vulnerability was announced in the Spring framework, which is used by many vendors with Java based products. As soon as WithSecure became aware of this, we started investigating to see if any of our products were affected, and we found that the following products contained the version of…
Resolving connectivity issues between Client Security for Mac and Policy Manager
If you experience issues with the connectivity between Client Security for Mac and Policy Manager where the host is not being registered, try using Safari to open the Policy Manager Server welcome page using exactly the same Policy Manager address that was used to export the mpkg package with the HTTPS protocol. If you get…
Failed to login to Policy Manager Console suddenly despite using valid offline token
Issue: Failed to login to Policy Manager Console suddenly despite using valid offline token Resolution: After applying token, once Policy Manager connects to F-Secure license registration server (https://corp-reg.f-secure.com:443), it resets manually imported tokens. It becomes automatic token which has short validity…
Client Security 13 not accepting Software Updater exclusions based on software vendor
Issue: Client Security 13.X does not accept exclusion rules for Software Updater that have been set using the Software vendor field in the Software Updater settings in Policy Manager Console. The following type of entries are logged in the fssua.log-file: 2020-08-20 14:00:13.661 [3750.8278] *E: Failed to parse a rule type:…
Client Security for Mac is not able to connect to the Policy Manager Server after installation
Issue: Client Security for Mac is not connecting to Policy Manager Server after installation. The host does not appear in the pending list. Resolution: Why a Client Security for Mac host will not connect to the Policy Manager Server can be a result of several different reasons: The Policy Manager Address and ports were…
Scheduled reporting requirements when using Policy Manager for Linux
Scheduled reporting requirements when using Policy Manager for Linux The new version of Web Reporting introduced in Policy Manager 15.00 requires a running Chromium instance for scheduled reports to work. Windows systems can handle the Chromium instance automatically, but Linux systems require some additional actions…