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Elements Endpoint Protection Software Updater is showing "Excluded from automatic installation" for Critical Updates that are not excluded in Profiles
Issue: I have an issue with Elements Endpoint Protection (EPP for Computers or EPP for Servers) Software Updater, where one or more updates are not auto-updating due to the status "Excluded from the automatic installation", even though these updates are not excluded in the Software Updater list of the profile that…
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Elements Endpoint Protection subscription usage exceeds the maximum subscription size
Issue: Elements Endpoint Protection (EPP for Computers or for Servers) subscription usage exceeds the maximum subscription size. For example, subscription size might be 200 and showing in the portal as 203/200. Resolution: This may occur when computers running older versions of Workstation Security (11.X and older) are…
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EPP for Servers: "WSResourceMonitorPlugin: An attempt to open the file C:\Windows\Sysnative\sru\SRUDB.dat" event log is being output from ESENT (Event ID 489)
Issue: Elements Agent installed on a Windows Server causes the following error to be output in the Windows Event log: fshoster32 (24224,D,50) WSResourceMonitorPlugin: An attempt to open the file "C:\Windows\Sysnative\sru\SRUDB.dat" for read only access failed with system error 32 (0x00000020): "The process cannot access…
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Elements Endpoint Protection Tamper Protection blocks an application and an alert is sent to the Security Events page in the portal
Issue: When Elements Endpoint Protection Tamper Protection (Resource Protection) feature is enabled, an application / software / process is blocked and Tamper Protection alerts logged in the Security Event -page in Elements Endpoint Protection portal. Example of alert shown on the Security Events page: Alert source: Tamper…
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Elements Endpoint Protection Web traffic scanning (Advanced Network Protection) is blocking or slowing down HTTP connections to an internal server, URL or of an application
Issue: * When the Web traffic scanning (Advanced Network Protection) feature is enabled, some applications are unable to connect to an internal server and some website addresses (URLs) are inaccessible or some applications have connectivity or performance (slowness) issues * Java-based applications unable to connect to an…
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Elements Endpoint Protection WMI Provider is not working on a Windows device
Issue: Why is the WMI Provider not working in Elements EPP for Computers or EPP for Servers on a Windows device? Resolution: WMI Provider is by default disabled. You can enable the WMI Provider from the Endpoint Protection device profile: * Log in to the Elements Endpoint Protection portal * Go to Profiles page * Select…
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error: "ERR_SSL_PROTOCOL_ERROR" after going to a HTTPS web page
Issue: When a user goes to a HTTPS website with their web browser, they get an ERR_SSL_PROTOCOL_ERROR and a message that says the site is not secure. Resolution: The ERR_SSL_PROTOCOL_ERROR occurs because the WithSecure Elements Browsing Protection or Connection Control feature has blocked access to the site, but you do not…
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Error: "The verification code that you entered is incorrect" when entering two factor authentication code during Elements portal login
Issue: User has entered a valid 2-step authentication code from their mobile authentication application, but receive "The verification code that you entered is incorrect. Try again." error when trying to login to the F-Secure Elements portals. Resolution: If you have entered the correct code within the allowed time frame…
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F-Secure Hoster and F-Secure Hoster (restricted) service no longer found after upgrading to Elements Agent version 22.7
Issue: After upgrading Elements Endpoint Protection Agent client to version 22.7, a user or monitoring software is unable to find F-Secure Hoster and F-Secure Hoster (restricted) service on the device. On device(s) with Elements Agent version 22.6 or earlier installed, these services are still there. Hence, monitoring tool…
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Failed login to Elements Security Center - Error Missing Authentication Token
Issue: Unable to login to the Elements Security Center portal. Error message: "Missing Authentication Token" Resolution: This notification can appear if you use any of the old URL addresses to try to access the portal. Try to login using the following updated URL : https://elements.withsecure.com/ Article no: 000012826