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WithSecure Policy Manager can not be uninstalled due to "Unable to load the uninstallation plugin DLL" error-message
Issue: When trying to uninstall WithSecure Policy Manager from a Windows Server, uninstallation fails due to "Unable to load the uninstallation plugin DLL" error-message. Resolution: This error message occurs, when the server hosts an old, unsupported version of WithSecure Policy Manager or the installation has been…
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Linux Security 64 failed to be installed successfully and the installation process is stuck at "Installing BaseGuard" stage
Issue: Linux Security 64 failed to be installed successfully and the installation process is stuck at "Installing BaseGuard" stage Resolution: During the installation of Linux Security 64, it will connect to the Policy Manager Server and check for the latest database updates. If Policy Manager Server does not have the…
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Is it possible to install WithSecure Policy Manager Console silently?
Issue: Is it possible to install Policy Manager Console silently? Resolution: The WithSecure Policy Manager management console is typically only installed on admin computers and thus an unattended installation is a rare use case. We recommend installing the console manually for the administrators who need it. The…
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How to check if the F-Secure Transport Agent is installed and working correctly after installing F-Secure Email and Server Security 14 on an Exchange server?
Issue: How to check if the F-Secure Transport Agent is installed and working correctly after installing F-Secure Email and Server Security 14 on an Exchange server? Resolution: Policy Manager Console 14 does not provide any installation status for the F-Secure Transport Agent module separately. You can view a product…
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How to check what version of virus definitions are currently installed with the Windows Command line?
Issue: How to check what versions of virus definitions are currently installed on WithSecure Client Security 16.00 (and above) or Server Security 16.00 (and above) with the Windows command line? Resolution: Follow these steps to run the fs_oneclient_command.exe tool to print out product information: 1. Open the command…
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Duplicate Client Security or Server Security hosts in the Policy Manager domain tree after upgrade or reinstallation
Issue: After an upgrade or reinstallation of a WithSecure Client Security or Server Security client, why are there duplicate hosts visible in the WithSecure Policy Manager Server's domain tree? Resolution: If you are using the method "Randomly generated global unique ID" to create a host identification string, it may…
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How do I disable Web Traffic Scanning (Advanced Network Protection) for WithSecure Client Security in Policy Manager?
Issue: How to disable Web Traffic Scanning (Advanced Network Protection) for WithSecure Client Security using Policy Manager policy settings? Resolution: To centrally disable Web Traffic Scanning (Advanced Network Protection) from target hosts in Policy Manager, follow these steps: * Log in to the WithSecure Policy Manager…
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XLS(M) Attachment "matches 'Disallowed Inbound Files' stripping condition"
Issue: * .XLS and .XLA attachments are blocked by F-Secure filter * The following attachment has been stripped: Source: user1@example.com Destination: support@domain.com File name: 41125001012.xls File size: 192000 bytes Scan result: Attachment '41125001012.xls' matches 'AttachmentFiltering::Included' stripping condition;…
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Unable to configure port for Policy Manager Proxy for Linux: port is already in use
Issue: When executing /opt/f-secure/fspms/bin/fspms-config to configure the Policy Manager proxy, an error message stating the port is already in use is printed: Specify the details for communication with F-Secure Policy Manager. Enter the server’s IP address or its DNS name. Server address []: 192.168.1.100 HTTPS port…
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How can I enable or turn on the Offload Scanning Agent module for WithSecure Client Security?
Issue: In WithSecure Policy Manager Console, how do you enable or turn on the Offload file scanning functionality for WithSecure Client Security 15 or 16 that are in virtual environments? Resolution: Starting from WithSecure Client Security version 14 onwards, the Offload Scanning Agent (OSA) is activated through the…