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New Linux Security(2024-03-18) offline database update fails
Issue: New Linux Security(2024-03-18) fails offline database update Resolution: New Linux Security(2024-03-18) update includes changes which will affect the procedure to install future malware definition or product updates from ZIP archives. Please continue reading if you are currently making use of ZIP archives to install…
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Policy Manager OpenJDK platform process is consuming high memory usage in the server
Issue: Why is the OpenJDK Platform process from WithSecure consuming 90% (or high usage) of memory, causing the server to be slow? Resolution: The WithSecure Policy Manager uses the OpenJDK platform to run. In Windows, you can check if the process belongs to the Policy Manager by checking the path of the executable…
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Policy-based upgrades and installations are failing with error status "download interrupted"
Issue: We are using the policy-based installation option to upgrade our clients, from which we receive status "Failed: download interrupted" Resolution: By default WithSecure Policy Manager Server can handle a maximum of 50 simultaneous package download requests. If the network cannot handle the bandwidth required for 50…
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Policy Manager Console 15.30 could not launch on a computer with NonVisual Desktop Access (NVDA) screen reader installed
Issue: NonVisual Desktop Access (NVDA) user is unable to start / run Policy Manager Console after upgrading to or installing version 15.30 Resolution: We have tested and found that Policy Manager Console 15.30 JRE is some how missing some accessibility support. While the R&D team is working on getting this fixed on the…
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Policy Manager Console does not appear when running the "sg fspmc -c /opt/f-secure/fspmc/fspmc" command
Issue: Customer run the normal command of sg fspmc -c /opt/f-secure/fspmc/fspmc to login to Policy Manager Console but it does not apper and there is no output being shown on Terminal.Resolution: Graphical User Interface (GUI) enabled environment is needed in order to use F-Secure Policy Manager for Linux. Hence, you need…
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Push installation of Client Security from Policy Manager fails with error code 53
Issue: I am trying to push a Client Security installation from the Policy Manager, but the installation fails with error code 53. Resolution: Error code 53 means that the network path was not found: ERROR_BAD_NETPATH 53 (0x35) The network path was not found. System Error Codes (Windows) Make sure, that: * The installation…
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Scan messages for unsafe URLs for internal policy route is deactivated but the messages are still dropped by Email and Server Security.
Issue: Scan messages for unsafe URLs for internal policy route is deactivated but the messages are still dropped by Email and Server Security Resolution: Make sure the network settings for your F-Secure Email and Server Security are set correct. Settings for Microsoft Exchange The F-Secure Email and Server Security…
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Request for registration.json offline token to activate a Policy Manager which is in an isolated or offline environment
Issue: I would like to register my Policy Manager Server which is not connected to a network (offline), how do I proceed? Resolution: * Contact WithSecure support by opening a support request here. * Provide the following information for WithSecure technical support to create an offline registration file: * Account Name *…
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Released emails from Email and Server Security quarantine are not reaching the recipient's mailbox
Issue: I have problems with releasing quarantined attachments within WithSecure Email and Server Security Premium. When I try to release attachments (in this case .zip) from the graphical user interface (GUI), I get the message that it will be released but the email with the attachment won´t be sent to the recipient´s…
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Some email messages are incorrectly classified by Email and Server Security spam scanner
Issue: * Some email messages are incorrectly classified by the Email and Server Security Spam Scanner, how to configure the product correctly? * Spam filter is not processing any emails * All emails from a specific recipient are detected as spam * Which logs to check for spam details Resolution: Spam control settings allow…