F-Secure EPP and EDR: Even after restart, F-secure keeps asking for restart again and again.

pbhave

F-secure EPP and EDR

We have few users where F-secure gives a pop-up which says :

F-secure elements have received a critical update. To keep your protection up to date. please restart the computer.

However, even after restart, F-secure again give the same pop up. After multiple restarts the issue remains the same.

The f-secure client version is 22.2 and AV version 4.33.659.0

Windows version : Windows 10 professional (10.0.19041)

This is very annoying for users. and I am looking for the cause and solution for this issue

MonikaL

Hi,

If restarting your device does not fix the issue, you can proceed to follow the workarounds below to try to fix this:

1. Run the FSAUA reset tool (available from https://www.f-secure.com/en/business/support-and-downloads/support-tools)
2. Reboot the computer
3. Right-click the F-Secure Elements Agent systray icon and click Check for updates

If this does not resolve the issue, proceed to reinstall F-Secure Elements Agent. If the issue persists after reinstallation of the F-Secure Elements Agent, contact F-Secure Support. For us to investigate the issue further at our end, you need to provide debug logs.