F-Secure EPP and EDR: Even after restart, F-secure keeps asking for restart again and again.
F-secure EPP and EDR
We have few users where F-secure gives a pop-up which says :
F-secure elements have received a critical update. To keep your protection up to date. please restart the computer.
However, even after restart, F-secure again give the same pop up. After multiple restarts the issue remains the same.
The f-secure client version is 22.2 and AV version 4.33.659.0
Windows version : Windows 10 professional (10.0.19041)
This is very annoying for users. and I am looking for the cause and solution for this issue
Answers
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Hi,
If restarting your device does not fix the issue, you can proceed to follow the workarounds below to try to fix this:
- Run the FSAUA reset tool (available from https://www.f-secure.com/en/business/support-and-downloads/support-tools)
- Reboot the computer
- Right-click the F-Secure Elements Agent systray icon and click Check for updates
If this does not resolve the issue, proceed to reinstall F-Secure Elements Agent. If the issue persists after reinstallation of the F-Secure Elements Agent, contact F-Secure Support. For us to investigate the issue further at our end, you need to provide debug logs.
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