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What do the counts in 'top infections' represent?

Mike_F
Mike_F Posts: 6 Security Scout
edited February 12 in Elements Security Center

In the EPP dashboard, there are is a bar chart of infection counts as follows:

image.png

I'm trying to re-create the chart using API calls, but can't find what the counts represent. I thought at first it represented the number of devices the infection was found on, but this proved to be incorrect.

For example, in our company 'EICAR_Test_File' has occurred in dozens of security events over the past 30 days - perhaps around 20 or so events seen under the EPP→Security Events sidebar; yet is listed only 3 times in the above chart.

Many thanks

Michael

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Best Answer

  • Sethu Laks
    Sethu Laks Staff, Moderator Posts: 288 W/ Moderator
    edited June 2023 Solved

    Hi @Mike_F

    We sincerely appreciate your engagement with the WithSecure Community. At present, we are encountering an ongoing issue related to timezones, which can lead to numbers not aligning accurately. Consequently, some of these numbers may have surpassed the 30-day limit and are currently not being displayed as expected.

    We apologize for any inconvenience this situation may have caused you. Please rest assured that our Research and Development (R&D) team is actively working on a fix to address this issue promptly.

    If you have any further questions or concerns regarding this issue or require additional assistance, please do not hesitate to reach out. We value your patience as we work towards resolving this situation effectively.

    Best regards,

    Sethu

Answers

  • Mike_F
    Mike_F Posts: 6 Security Scout

    Thanks Sethu,that makes sense. Will keep my eye on developments.

    Best

    Michael

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