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Hi I'm trying to make an integration with our PSA to create tickets and have a bi-directional sync with the Elements API. I've come to a point where I want to add a comment to an Incident using the incidents/v1/comments endpoint but I'm getting a 403 error with the message Insufficient Scope. My API key I'm using has "Full…
Hi, Has an IT partner, we manage a lot of companies, and configuration profile management has been delegated to IT Technicians in charge of these companies. We were looking for a tool allowing us to compare all configuration profiles from all these companies to a specific main profile. It looks like the API does not…
Our team has been successfully using a reporting application that queries the WithSecure Vulnerability Management API. We've been using custom tags to identify devices (e.g., Windows Server, Linux Server, Firewall). This system worked flawlessly until about a week ago. Currently, we're experiencing an issue where our API…
Hi, i'm managing a private cloud solution for provisioning virtual machines and related services. This uses mostly API-Calls and Scripts to different infrastructure services (Virtualization, Networking, User Management, Backup etc.). We would like to include an API-Connection to Policy Manager 16 to automatically remove…
Despite correctly supplying all the required input, the API is not performing as anticipated. Seeking assistance to address the issue. EDITED:PII
Hi all My companies application is needing to fire off many concurrent requests to the Elements API endpoint: https://api.connect.withsecure.com/, but we are currently experiencing denies due to throttling. The API response is "Too many requests were sent from your IP". Could you please provide the exact (numeric) rate…
In the EPP dashboard, there are is a bar chart of infection counts as follows: I'm trying to re-create the chart using API calls, but can't find what the counts represent. I thought at first it represented the number of devices the infection was found on, but this proved to be incorrect. For example, in our company…
Hi all My company is wanting to begin integrating some of the Elements API. I see that the current version is v 1.0.0. I've heard that a newer version is in the pipeline, and that the above will soon be deprecated. Have I perhaps misunderstood, and gotten confused with a different API being deprecated? I'm just trying to…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Update: Removed all F-Secure.com addresses. These are no longer available, and all customers and partners should use the new addresses. For most customers, WithSecure Elements products will function correctly without needing to know which servers the products connect to. However, some administrators tightly control which…
Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: * User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support; when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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