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Change existing EPP-installation inplace to include EDR with new EDR-Voucher key?

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Sonic
Sonic W/ Member Posts: 2 Security Scout

Since the installer is the same for EPP and EDR, can an already existing install of EPP be changed via a new Voucher-Code to also include the EDR features?

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  • JamesC
    JamesC W/ Partner, W/ Staff, W/ Moderator Posts: 526 Moderator
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    Hi @Sonic ,

    Thank you for contacting WithSecure community.

    Product reinstallation is not required after changing from standard Elements Endpoint Protection (EPP) to the Elements Endpoint Protection (EPP) and Endpoint Detection and Response (EDR) license key on WithSecure Elements Security Center.

    You would need to select the hosts on Elements Security Center under Devices tab, then change the subscription from "Elements Endpoint Protection" to "Elements Endpoint Protection and Endpoint Detection and Response" using the new key.

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