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Discussion List
Issue with establishing a connection between scanning and reputation server
Hello, All client devices where the agents are installed, the malware protection status is showing as malfunctioning. Upon reviewing the status details, the issue appears to be related to the inability to establish a connection with the scanning and reputation server. To troubleshoot, we have taken the following steps:…
Device Control - HW ID to allow specific USB storage device
Hi. I've enabled Device Control, and now I need to allow some specific USB storage device. As far as I can tell, I need the hardware ID from these devices, but I'm facing some problem. In Windows' Device Manager I'm able to find the device. I tried using various IDs (hardware id, compatible id, parent id etc. per info…
What is the difference between system tray icons?
I have noticed that the withsecure icon in the system tray can be found on Windows in black or white, but is there any difference between these or is it purely visual?
Elements Connector folder location
Is it at all possible to move the default connector "cache" folders for software updates to a different drive? I have tried looking for config files or registry entries relating to this but found none. I would like the connector "cache" folders to reside on the D:.
Network location triggers for WFH
I am trying to setup automatically changing firewall profile depending on the users location. There does not seem to be a good trigger type for a home user since most of them have the default setting for DNS, DHCP and gateway set to 192.168.1.1 What would be a secure solution for this? P.S. I need to open RDP port in home…
Debian 12 support for WithSecure Elements Agent
Hi, I set up a new server with Debian 12 and when trying to install the WithSecure Elements Agent it said operating system version debian 12 not supported Is there an ETA for Debian 12 support for WithSecure Elements?
Max API request rate to https://api.connect.withsecure.com/ before throttling?
Hi all My companies application is needing to fire off many concurrent requests to the Elements API endpoint: https://api.connect.withsecure.com/, but we are currently experiencing denies due to throttling. The API response is "Too many requests were sent from your IP". Could you please provide the exact (numeric) rate…
Upcoming changes in Elements Collaboration Protection
On May 15th 2023, WithSecure will be deploying an update to Elements Collaboration Protection to introduce the organization hierarchy used in other parts of WithSecure Elements. You can find more details here:
Upcoming changes in Elements Security Center
During May 2023, we will be deploying an update to the Elements Security Center which unifies navigation between organizations, and also introduces more visibility to other items in the Elements Portfolio.