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Hello, with F-secure 15.30, I used fspm-definitions-update-tool to download the updates and I installed them offline with fsaua-update.exe. This worked very well. Since migrating to WithSecure 16.01, I've been using the new version of fspm-definitions-update-tool, which also works well. However, the new fsaua-update_32.exe…
Hi, I would like to know which IP and port are necessary in my Firewall to connect to WithSecure SRV ?
Hi, I have a problem with policy manager server failing to start, I have checked the logs and the event viewer as belove but not specifics are given for the fail to start, in the logs of the policy manager server at management server 5\logs it just says it's failed to start but no other specific service or part that is…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection? Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To…
Update: Removed all F-Secure.com addresses. These are no longer available, and all customers and partners should use the new addresses. For most customers, WithSecure Elements products will function correctly without needing to know which servers the products connect to. However, some administrators tightly control which…
Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios: * User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support; when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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