Customer's own (developed) file causes a false positive detection by the WithSecure products.
To solve the issue, firstly sign the file with a digital signature certificate and then submit the file to the WithSecure labs:
The submitted file will be subjected to a verification process. Once verified clean, the file will be whitelisted and the database will be updated accordingly to prevent the file from causing new false positive detections.
- Open the Submit A Sample portal
- Click Choose File and select the file to be submitted
- Select I want to give more details about this sample and to be notified of the analysis result
- Fill in the required details
Note: Select "False Positive" as the Sample Type and write "File whitelisting request" in the Subject field
- Click Submit sample file
Article no: 000005979