Endpoint Protection
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Endpoint Detection and Response
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Exposure Management
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Other WithSecure Products
WithSecure Cloud Protection for Salesforce
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How do I submit a large diagnostic file (WSDIAG) via WithSecure Customer Support's Dropzone?
How do I submit a large diagnostic file (WSDIAG) via WithSecure Customer Support's Dropzone?
Browsing Protection extension in Chrome causes all sites to be blocked on first search
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Size of the hive.db file under the HiveRoot folder is large and keeps growing on the Windows endpoint client
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Unable to assign permission set WithSecure Clould Protection to users. The user license doesn't allow VisualForce Page Access
Eicar test files uploaded as documents to Salesforce are not detected as malicious by Cloud Protection for Salesforce
How to increase the Scan Quota Increase in the Cloud Protection for Salesforce when getting Error monthly scan usage quota limits exceeded ?
Configurable Point of Presence: Set up your data processing region

A file owned or developed by the customer causes a false positive detection by WithSecure products

Issue:

Customer's own (developed) file causes a false positive detection by the WithSecure products.

Resolution:

To solve the issue, firstly sign the file with a digital signature certificate and then submit the file to the WithSecure labs:

Open the Submit A Sample portal
Click Choose File and select the file to be submitted
Select I want to give more details about this sample and to be notified of the analysis result
Fill in the required details
Note: Select "False Positive" as the Sample Type and write "File whitelisting request" in the Subject field
Click Submit sample file

The submitted file will be subjected to a verification process. Once verified clean, the file will be whitelisted and the database will be updated accordingly to prevent the file from causing new false positive detections.