Product Troubleshooting Common topics

Size of the hive.db file under the HiveRoot folder is large and keeps growing on the Windows endpoint client
Can the Elements Business accounts and accesses to the different portals be combined?
Guide to WithSecure Ideas for New Community Users
Obtaining Entra ID User Count for Pricing and User Account Allocation
Why is F-Secure application incompatible with WithSecure Elements Agent or Business Suite Client Security?
Why is F-Secure application incompatible with WithSecure Elements Agent or Business Suite Client Security?
Why does RDP connection not work when Application Control rules are active on a Windows server 2022?
DeepGuard prevented an untrusted application from modifying another process
How to add a user to the Partner Portal for e-Ordering and etc?
Getting an error of "Your login to WithSecure™ Partner Portal failed." when logging into Partner Portal

Exclusions for applications running from temp folders not working

Issue:

Exclusion rules under Application Control for applications running from Temp Folders does not work.

Resolution:

The rule might conflict with the default Application Control exclusion rules, such as:

Block malicious files in Temp folder
Block rare and unknown files in Temp folder
Block rare Dlls with unknown reputation in Temp folder

To solve this problem you can either;

Disable the default rule that is causing the problem.
Modify the default rule that is causing the problem to exclude the specific application.

Article no: 000019858