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<h3 data-version="4" data-article="000004496" data-id="issue">Issue:</h3>
<p>My computer has been infected by ransomware and I have submitted encrypted samples.</p>
<h3 data-id="resolution">Resolution:</h3>
<p>What we can do is perform an analysis of the malware to ensure that your F-Secure product can protect against any future contact with it. We can also provide guidance on how to optimally configure your F-Secure product or current security practices to prevent a recurrence of this situation.<br><br>For the immediate situation, here are some steps you can take to contain the damage caused by the ransomware and advice on recovering affected devices or data:<br><br><a rel="nofollow" href="https://www.f-secure.com/en/web/labs_global/crypto-ransomware#respond"><b><a href="https://www.f-secure.com/en/web/labs_global/crypto-ransomware#respond" rel="nofollow">https://www.f-secure.com/en/web/labs_global/crypto-ransomware#respond</a></b></a><br><br>Lastly, we would appreciate it if you could provide us with the malicious file that caused the infection, or any other information that could be useful for the investigation.</p>
<p>Article no: 000004496</p>
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