@import "/themes/withsecure/design/coveo/CoveoFullSearch.min.css"; @import "/themes/withsecure/design/headerfooter.css"; header .container, .top-header {display:flex; width: 100%;padding: 0;flex-direction: row;justify-content: space-between;} a#searchboxtoggle[data-toggle="collapse"] #displaysearch:before {content: "\f220";font-family: fsg-icon;font-size: 26px;color: #red;font-style:normal} a#searchboxtoggle[data-toggle="expand"] #displaysearch:before {content: "\f130";font-family: fsg-icon;font-size: 26px;color: #fff;font-style:normal} .header-searchbox {position: absolute;margin: 0;z-index: 30;width: 0;overflow: hidden;right: 30px;height: 53px; transition: .6s ease-in-out;} @media screen and (max-width: 370px){ .header-searchbox.expand {width: 300px;} } @media screen and (min-width:371px) and (max-width: 700px){ .header-searchbox.expand {width: 450px;} } @media screen and (min-width:701px) and (max-width: 991px){ .header-searchbox.expand {width: 450px;} } @media screen and (max-width: 991px){ a.Header-logo svg {margin-top:8px} .header-coveosearch { margin:auto;width: 60px;position: absolute;right: 0;height: 64px;} .header-searchbox {width: 0;overflow:hidden} .header-searchcontainer {position:absolute;margin:auto;top: 0;width: 60px;height: 62px;text-align: center;} .header-searchcontainer {padding-top: 6px;} .header-searchbox {position: absolute;margin: 0;z-index: 30;width: 0;overflow: hidden;right: 60px;top:0;height: 63px;} .bottom-header.display {width:100%} .searchPage .Hamburger {right:9px!important;left:unset!important} .searchPage .Hamburger-border {right:0!important;} } @media screen and (min-width: 992px){ header .row:nth-child(1) {position:absolute; top:0;height:52px} .bottom-header {margin-top:60px} .header-top-links {margin-left:auto} .header-searchcontainer {float:unset; margin:unset} .header-coveosearch {margin-top:8px;margin-right:30px;width: 10px;} .header-searchbox {top: -9px;} .header-searchbox.expand {width: 500px; min-height:200px} .searchboxtoggle {margin-top:0} .searchboxtoggle:hover {cursor:pointer} .searchboxtoggle:hover #displaysearch:before, .header-searchcontainer.expand .searchboxtoggle:hover #displaysearch:before {color: #c6ceff} .helpforum-dropdown:hover, .supportarticles-dropdown:hover {cursor: default;} .helpforum-dropdown a:hover {cursor: pointer;} .helpforum-dropdown a, .supportarticles-dropdown p {width: fit-content} .header-top-link.active::after, .header-top-link:hover::after {top:-5px} .helpforum-dropdown.active::after, .supportarticles-dropdown.active::after, .dropdowns > li:hover::after {top:7px} } @media screen and (min-width: 992px) and (orientation:landscape) { .top-header {width:98%;} } .btn { min-width: 100px; } .btn-inverse { color: #fff; border-color: #fff; background-color: #00000000; border-width: 1px; } .btn { display: inline-block; margin-bottom: 0; font-weight: 600; text-align: center; vertical-align: middle; touch-action: manipulation; cursor: pointer; background-image: none; border: 1px #00000000; line-height: .71; border-radius: 4px; -webkit-user-select: none; -moz-user-select: none; -ms-user-select: none; user-select: none; font-size: 14px; padding: 14px 15px; min-width: 114px; text-decoration: none; } .btn-lg, .btn { -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .btn { text-rendering: optimizeLegibility; -ms-font-feature-settings: "liga" 1,"kern" 1; font-feature-settings: "liga" 1,"kern" 1; font-variant-ligatures: normal; font-kerning: normal; } a { text-decoration: underline; } .cmp_footer { font-family: Archivo-Light; color: #bec3c8; font-size: 14px; font-weight: 300; line-height: 1.6em; letter-spacing: .03em; background-color: #001423; color: #fff; padding: 3em 0 2em 0; text-align: center; } @media (min-width: 992px) .cmp_footer__newsletter { grid-area: newsletter; margin-top: 2.5em; } .cmp_footer { font-family: Archivo; color: #bec3c8; font-size: 14px; font-weight: 300; line-height: 1.6em; letter-spacing: .03em; background-color: #001423; color: #fff; padding: 3em 0 2em 0; text-align: center; } .btn.btn-inverse.btn-outline { border: 1px solid #fff; }

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Support Articles Common topics

Infected by ransomware

Issue:

My computer has been infected by ransomware and I have submitted encrypted samples.

Resolution:

What we can do is perform an analysis of the malware to ensure that your F-Secure product can protect against any future contact with it. We can also provide guidance on how to optimally configure your F-Secure product or current security practices to prevent a recurrence of this situation.

For the immediate situation, here are some steps you can take to contain the damage caused by the ransomware and advice on recovering affected devices or data:

https://www.f-secure.com/en/web/labs_global/crypto-ransomware#respond

Lastly, we would appreciate it if you could provide us with the malicious file that caused the infection, or any other information that could be useful for the investigation.

Article no: 000004496