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Unable to edit or make changes to profile settings in the Elements Endpoint Protection portal
Issue: Elements Endpoint Protection (EPP for Computers and EPP for Servers) settings profiles can not be modified in the Elements Endpoint Protection Portal * Most settings simply state if they are on or off, there are no switches to change the state * You can make changes to firewall rules, but there is no option to save…
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Software Updater not updating Zoom Client
Issue: It appears that WithSecure Software Updater does not check if Zoom Client product is up to date. Resolution: The exe installer for Zoom is unsupported since it is a user-specific installation instead of machine-wide (it runs out of AppData within the user profile, does not lay down reg keys in HKEY_LOCAL_MACHINE).…
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What happened to WithSecure Elements EPP for Servers reboot / restart options for Software Updater in the profiles?
Issue: WithSecure Elements EPP for Servers no longer has reboot / restart options for Software Updater, how can I reboot my server automatically after installing the updates? Resolution: The "Force restart" and "Restart after installation" options are no longer shown in the Software Updater profile tab under the EPP for…
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WithSecure Elements EPP for Computers installation fails in a Windows 8 computer with error "This version of Windows is not supported"
Issue: WithSecure Elements EPP for Computers installation on a Windows 8 computer, fails with error "Check System Requirements, This version of Windows is not supported, please make sure you have the right operating system and service packs installed." Resolution: Only Microsoft Windows 7, 8.1 and 10 (all 32-bit and 64-bit…
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Searching a string within a device name is not working for Device search in the Elements Endpoint Protection portal
Issue: When I try to search a device (e.g. EXAMPLE-PC123) in the Elements Endpoint Protection portal by using characters in the end or inside of the string (e.g. PC123), there are no results found. I need to know the beginning of the name in order to find it. Resolution: The search functionality is doing search based on…
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WithSecure Elements Endpoint Protection product installation fails with error: "You cannot use the subscription key you entered for this computer anymore."
Issue: When installing an WithSecure Elements Endpoint Protection product (Elements EPP for Computer or for Servers), user encounters an error about the subscription key they are trying to use: * Error: "You cannot use the subscription key you entered for this computer anymore. If you need a new subscription key, contact…
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Why is the Password for uninstallation shown as an asterisk in the Elements Endpoint Protection Portal device profiles?
Issue: Why is the Password for uninstallation shown as an asterisk in the EPP for Computers and EPP for Servers profiles? How can an administrator view the password for uninstallation for devices which have Elements Agent installed? Resolution: The F-Secure Elements Endpoint Protection Portal does not store the…
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WithSecure Elements Agent uninstalls Fortinet Forticlient VPN software during installation
Issue: When installing WithSecure Elements Agent (EPP for Computers or for Servers) on a Windows computer, it uninstalls a VPN software called Forticlient from Fortinet inc. How to install Elements Agent without it uninstalling Forticlient? Resolution: The Elements Agent for Computers and for Servers installer can be run…
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The "Save and publish" button in the Elements Endpoint Protection Portal is grayed out for firewall hence unable to publish the profile
Issue: I am not able to modify firewall settings via Elements Endpoint Protection portal profile editor, as when I make any change to the settings, the save and publish button gets greyed out and no further changes can be made anywhere in the profile. Resolution: There can be different scenarios that could cause the…
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I have forgotten my WithSecure Business Account password. How do I reset the password for my Elements user account?
Issue: I have forgotten my WithSecure Business Account password. How do I reset the password for my Elements business user account? Resolution: You can reset your password by clicking on "Forgot password?" on the Elements Security Center log in page. An email will be sent from which you can reset your password. If you do…