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DNS queries are blocked by the Botnet Blocker in Client Security/Server Security.
Issue: DNS resolution for certain sites are blocked with the product installed. How to avoid this from happening? Resolution: Most likely the DNS resolution is blocked by the Botnet Blocker feature. The site is rated as unsafe and hence blocked by the feature. You need to do the following: 1. Share the URL with the Labs…
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How to reduce CPU usage during WithSecure Client Security or Server Security scheduled scanning?
Issue: WithSecure Client Security or Server Security scheduled scan causes high CPU usage. How can I reduce this? Resolution: Follow the steps below to change the priority of the scan from "Normal" to "Background" to improve the host performance during scheduled scanning: * Open the Policy Manager console * Select a host…
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Policy Manager Console login error that using external MySQL database
Issue: Logging in to the Policy Manager Console returns an error message: "F-Secure Policy Manager Console cannot start: internal error. See Administrator.error.log for more information." The Administrator.error.log contains several SQL-related entries with "error code [1206]:The total number of locks exceeds the lock…
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How can I reset the host UID for Policy Manager Proxy?
Issue: When using image files to distribute product installations, how can I reset the host UID for Policy Manager Proxy to prevent duplicate hosts appearing in Policy Manager? Resolution: If you use image files to distribute product installations, you need to make sure that there are no unique ID conflicts. For Policy…
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Unable to change Management Server Address for Client Security or Server Security hosts (Keyreplacer)
Issue: Unable to change Management Server Address on Client Security or Server Security hosts because the public and private admin keys do not match. Need to migrate hosts between two Policy Manager Servers without having to do a re-installation of the software client side. How can the management key file (admin.pub) on…
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How to setup the silent installation for Policy Manager Proxy?
Issue: * How to setup the silent installation for Policy Manager Proxy * User is creating a policy-based upgrade and needs to export installer msi for rollout via group policies Resolution: Note: These instructions are not valid for version 16 and later. Clean installations: For Windows * Open Policy Manager Console and…
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How can I block access to a particular file using Application Control?
Issue: * Is there a way to block users from accessing or running a specific file with Business Suite products such as Client Security and Server Security? * Can you for example block C:\Temp\temp.do or even the WithSecure Uninstallation Tool? Resolution: With the help of Application Control file access rules, the admin can…
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Client Security or Server Security installation failed because Universal CRT is not installed.
Issue: * Universal CRT is not installed therefore Client Security or Server Security installation fails. * In Policy Manger Console, push installations result in the status error message: "Installation failed. MSI error code is 1603". * The following error can be seen in Windows Application Event Logs: "Product: F-Secure…
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What is the recommendation for Windows server scanning exclusions?
Issue: What is the recommendation for Windows/Windows SQL server scanning settings? Should the SQL databases and logs be excluded in the virus scanning settings? Resolution: As a general rule we always advise to follow Microsoft's official recommendations from their KB base about exclusions on Microsoft corporate software.…
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Other Anti Virus is showing different result in Virus Total
Issue: Other Anti Virus is showing different result in Virus Total Virus Total https://www.virustotal.com/gui/home/upload Resolution: The criteria of maliciousness is different in each antivirus software. If you really want to check the file, please submit the file to SAS.…