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WithSecure Policy Manager Proxy gives error "Error: CA certificate verification failed" or "RA not issued by CA", when running fspmp-enroll-tls-certificate.bat
Issue: I executed fspmp-enroll-tls-certificate.bat for Policy Manager Proxy and it gives me the error "Error: CA certificate verification failed" or "RA not issued by CA". Resolution: This error can occur if the server's Simple Certificate Enrollment Protocol (SCEP) is not up to date. You can follow the steps below on the…
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Email and Server Security - How to submit false positive/negative email
Issue: I have several emails being incorrectly classified by the WithSecure Spam Scanner, how can I submit a sample of the emails to WithSecure for investigation? Resolution: If your email messages were incorrectly classified by our Email and Server Security spam scanner, we would like to receive an original copy of the…
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How to create a targeted scheduled scan in Policy Manager for Client Security clients?
Issue: How to create a targeted scheduled scan in Policy Manager for WithSecure Client Security and Server Security clients? Resolution: You can create a targeted scheduled scan by following these steps: * Log in to Policy Manager Console * Select the host or domain from the Domain Tree * Go to the Settings tab * Go to the…
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Policy Manager warns that the latest virus definition update is several days old
Issue: WithSecure Policy Manager is warning on the Server events for the last 24H event list that the latest virus definition update is several days old. Resolution: If the WithSecure Policy Manager Server is showing this event on the dashboard: * Make sure that you have upgraded both the Policy Manager and the clients to…
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Login to Email and Server Security 14.x/15.x Web Console not working, page not displayed
Issue: When I am trying to login to the Email and Server Security 14.x or 15.x WebUI (Web Console) via the browser using the address https://127.0.0.1:25023 or https://localhost:25023, a message is shown that the page cannot be displayed. Resolution: Set up the Binding in Internet Information Services (IIS) Manager To…
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Do DeepGuard exclusions accept Windows environment variables or wildcards when the exclusion is created through WithSecure Policy Manager?
Issue: Do DeepGuard exclusions accept Windows environment variables or wildcards when the exclusion is created through WithSecure Policy Manager? Resolution: DeepGuard exclusions for WithSecure Client Security, Server Security and Email and Server Security products support wildcards for DeepGuard exclusions. Follow these…
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Security Cloud Client is not connected on Server Security / Client Security
Issue: Security Cloud Client is not connected on Server Security / Client Security Resolution: You need to ensure that the affected F-Secure host is allowed to connect to the URL: * * https://a.karma.sc2.fsapi.com * * https://api.doorman.fsapi.com You can try to open https://a.karma.sc2.fsapi.com/healthcheck and…
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Does Policy Manager Console have activity logging (audit trail / auditing)?
Issue: Does Policy Manager create and maintain an audit log for user and admin activity? For example for these events: * User login / logoff * Host deletion / add / rename events * Policy sub-domain deletion / add / rename events * Change of policy settings Resolution: The Policy Manager Server logs can be found in the…
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How to block an application using Application Control ?
Issue: * How to create an Application control rule in WithSecure Policy Manager Console which blocks an application? * What 'condition' should be used for example to block Microsoft Office using Application Control? Resolution: The WithSecure Application Control feature is included in WithSecure Client Security 15 Premium…
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Unable to release items from quarantine using Email and Server Security web console
Issue: 1) Unable to release items from quarantine using WithSecure Email and Server Security web console. When user selects the item from quarantine and clicks release, nothing happens and the item remains in quarantine. No visible error notification is shown. 2) Unable to release quarantine emails with error reported to…