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WithSecure Linux Security 64 is creating a lot of fstrace.lock.* files
Issue: I have WithSecure Linux Security 64 installed and there is a lot of fstrace.lock.xxx files created in /tmp/. What are those files and what do I do with them? Resolution: The fstrace.lock.* files are temporary files created by WithSecure Linux Security 64 (LS 64). The files are generated by various services of LS 64…
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How can I configure or change the intermediate server failover time of a Client Security client?
Issue: How to configure or change the default server failover time for clients to fetch the updates from the WithSecure Update Server when they are unable to reach the Policy Manager Server? Resolution: Changing the failover time requires the use of "advanced mode" in the Policy Manager Console: * Open the Policy Manager…
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Host module error http port 80 when trying to install Policy Manager
Issue: Policy Manager and Server Security was installed on server, but had to be uninstalled and reinstalled due to power cut. Reinstallation of Policy Manager failed due to host module error on http port 80 Resolution: Check if port 80 is used by service by launching a web browser locally on the server. Open the following…
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What is the recommendation for Windows server scanning exclusions?
Issue: What is the recommendation for Windows/Windows SQL server scanning settings? Should the SQL databases and logs be excluded in the virus scanning settings? Resolution: As a general rule we always advise to follow Microsoft's official recommendations from their KB base about exclusions on Microsoft corporate software.…
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Policy Manager Console does not appear when running the "sg fspmc -c /opt/f-secure/fspmc/fspmc" command
Issue: Customer run the normal command of sg fspmc -c /opt/f-secure/fspmc/fspmc to login to Policy Manager Console but it does not apper and there is no output being shown on Terminal.Resolution: Graphical User Interface (GUI) enabled environment is needed in order to use F-Secure Policy Manager for Linux. Hence, you need…
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Linux Security 64 installation is showing error 201 (timed out)
Issue: The following errors are show during Linux Security 64 installation. 1:f-secure-linuxsecurity-12.0.6-1 ################################# [100%] 2019-10-21 11:15:03 net/fshttp.c:1662[7] idle timeout occurred 2019-10-21 11:15:03 fshttps.c:560[7] a timeout occurred 2019-10-21 11:15:03 fsguts2.c:1830[7] unable to…
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Client Security or Server Security is not able to connect to Policy Manager Server
Issue: Client Security or Server Security not able to connect to the configured Policy Manager Server (PMS). Consequently, the client is unable to auto register itself to the Policy Manager Server and cannot download policies or upload status-information. Resolution: To troubleshoot similar connectivity issues, open the…
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Policy Manager OpenJDK platform process is consuming high memory usage in the server
Issue: Why is the OpenJDK Platform process from WithSecure consuming 90% (or high usage) of memory, causing the server to be slow? Resolution: The WithSecure Policy Manager uses the OpenJDK platform to run. In Windows, you can check if the process belongs to the Policy Manager by checking the path of the executable…
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How can we retrieve a list of missing updates per hosts for Software Updater (SWUP) on the Policy Manager?
Issue: How can we retrieve a list of missing updates per hosts for Software Updater (SWUP)? The Policy Manager Web Reporting tool has a "MISSING UPDATES" report. This report lists how many computers have missing software updates but not the names of these computers. Resolution: As a workaround, the following SQL query can…
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How to manage (start/stop/restart/check status) services of Linux Security 64?
Issue: How to manage (start/stop/restart/check status) services of Linux Security 64? Resolution: You can check the status, start and stop the services of Linux Security 64 by running the following commands in terminal. Command to check the status of services: # /opt/f-secure/fsbg/bin/master-switch status Command to start…