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Countercept (MDR) client is not visible in the Countercept portal after installation
Issue: WithSecure Managed Detection and Response (MDR) client has been installed to a server but the device is not shown / visible in the WithSecure Countercept portal. Resolution: The Countercept MDR client requires a network connection to operate properly. It silently collects activity from the endpoint on which it is…
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Introducing SharePoint protection for F-Secure Elements for Microsoft 365
UPDATE: 2 November 2021 - SharePoint Protection is now available for customers Many companies use Microsoft 365 as their main platform to connect with employees, partners, and customers. SharePoint enables businesses to create dynamic collaboration environments that improves productivity, data management, and optimize…
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Multiple installation of Internet Gatekeeper(IGK) shows ORSP "orspservice.service failed"
Issue: Multiple installation of Internet Gatekeeper(IGK) shows ORSP "orspservice.service failed" Starting F-Secure Internet Gatekeeper HTTP proxy: Starting F-Secure ORSP client daemon (OrspService): Starting F-Secure Update Daemon (fsupdated): Starting F-Secure Anti-Spam Daemon (fsasd): Starting F-Secure Anti-Virus daemon…
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F-Secure Cloud Protection for Microsoft Office 365’s mailbox management feature explained
F-Secure Cloud Protection for Microsoft Office 365 provides an effective protection against the most sophisticated phishing, malicious content, and targeted attacks. We are launching the mailbox management feature to simplify and improve the customization of mailboxes for protection and to provide complete visibility to…
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F-Secure Cloud Protection for Microsoft Office 365’s compromised email account feature explained
Email is one of the biggest threat vectors for companies of all sizes. Access to user’s email account often grants access to a wide range of other company services and gives attackers an opportunity to steal company and customer data. F-Secure Cloud Protection for Microsoft Office 365 provides an effective protection…
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Using F-Secure Atlant for Virtual Environments for offload scanning
F-Secure Atlant for Virtual Environments (Atlant VE) is a modern platform that is able to scan and detect malicious files. It can be used by applications and services to analyze content, and the platform ensures it stays up to date with heuristical and statistical techniques. In addition, Atlant VE can also be used as a…
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Changes in Software Updater
Why is F-Secure changing the technology behind Software Updater? With this change in technology, we open up the possibility to add Software Updater to other platforms and products. The existing technology was purely for Microsoft Windows, but the new one should make it possible to take it into use elsewhere. What effect…
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Messages in MSG quarantine missing from end user digest
Issue: Messages that have ended up in an MSG quarantine folder are missing from the end user digest / end user web. Examples of missing messages: * Message that has been wrongly categorized as spam * Message quarantined due to SPF fail Resolution: There are several possible explanations for this. The message could be…
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Correct way to import certificates into MSG
Issue: What is the correct way to combine certificate(s) and key into one file that can be imported into MSG? Resolution: The files provided by the Certificate Authority needs to be assembled in the following order: Appliance certificate, any intermediate certificate(s), Private key. The data can be bundled together in…
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What happens when an MSG license expires or is deactivated?
Issue: What happens when the F-Secure Messaging Security Gateway (MSG) license has expired or been deactivated? Will emails be blocked or bypass the MSG appliance? Resolution: In the event that the MSG license has expired or been deactivated, for license migration purposes. The appliance itself will keep functioning: *…