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Client Security is not receiving updates from Policy Manager via proxy (PMP or http) or direct connection
Issue: Via proxy or direct connection, Client Security is not receiving updates from Policy Manager. The following errors are visible in C:\ProgramData\F-Secure\Log\AUA\AUA.log: Connecting to http://<Policy Manager IP address>/guts2/ via http proxy <Proxy IP address> Update check failed. There was an error connecting…
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How to replace the default self-signed Policy Manager certificate with a trusted certificate authority (CA) created certificate?
Issue: How can I replace the default self-signed Policy Manager certificate with a trusted certificate authority (CA) created certificate? Resolution: Assume that you have: * The signed or maybe self-signed certificate (with full chain of intermediate CA) and private key for it inside PKCS12 Keystore. * It is protected…
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After upgrade to Policy Manager 15.00 or 15.01, Client Security or Email and Server Security hosts show disconnected status or are missing in console (error 12175)
Issue: After upgrading to Policy Manager 15.x, Client Security or Server Security hosts show disconnected status or are missing in the Policy Manager Console. AsyncSendRequest SSL fail: 12175 is logged in the pmpselectorplugin.log or nrb.log: I: UpdatablePmCertVerifier::RenewCertificates: Renewing certificates from…
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Should I disable or uninstall Windows Defender on Windows Server 2016/2019/2022 after installing Server Security or Email and Server Security or Elements Endpoint Protection for Servers?
Issue: I've installed Server Security or Email and Server Security or Elements Endpoint Protection on a Windows Server 2016/2019/2022 server, but Windows Defender real-time protection is still on. Should I deactivate it when I'm using the WithSecure product? Resolution: Yes, Windows Defender should be deactivated when…
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Host unable to connect to WithSecure Policy Manager Server after upgrading or installing WithSecure Client Security
Issue: After upgrading or installing WithSecure Client Security/Server Security 16, you encounter issues with communication. Symptoms include: * the host is unable to connect to WithSecure Policy Manager Server * the host is not visible on the "Import host" list in WithSecure Policy Manager Console. However, the hosts…
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Email and Server Security Web Console login prerequisites
Issue: I am unable to log in to the F-Secure Email and Server Security Web Console after product installation Resolution: You can check that the server supports 'Windows Authentication: * On the taskbar, click Server Manager. * In Server Manager, click the Manage menu, and then click Add Roles and Features. * In the Add…
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Email and Server Security Upgrade Best Practices You Should Know
Issue: * How to install F-Secure Email and Server Security 15.00? * Why I cant push install F-Secure Email and Server Security 15.00 using Policy Manager Console? * For step 8 , do I need a domain and username ? What format is required? Resolution: Before planning any upgrade, it is highly recommended to check release…
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How to upgrade to WithSecure Email and Server Security 15.10?
Issue: How do I upgrade to WithSecure Email and Server Security 15.10? Resolution: This upgrade is a little different from the other versions, as in the latest cumulative updates for Exchange - Microsoft has dropped a possibility to access Exchange Web Services under the SYSTEM account. In order to support this change, we…
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How to configure alert forwarding by email on Policy Manager?
Issue: How can I configure alert forwarding by email on Policy Manager? Resolution: You can set Policy Manager to send alerts for the managed environment to one or more recipients by email. You can send alerts both for Policy Manager Server notifications and for managed hosts. Policy Manager Server alerts are each sent as…
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Policy Manager Alerts tab shows "Databases are old" for a host
Issue: Policy Manager Alerts tab shows an alert with the Severity Security and the description "Databases are old" for a host. How to troubleshoot why virus definitions are shown as outdated? Resolution: WithSecure Policy Manager receives the updates through our guts2 delivery and stores them in C:\Program Files…