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How do you set up the WithSecure Policy Manager Server to communicate via HTTP proxy?
Issue: How do you set up the WithSecure Policy Manager Server to communicate via HTTP proxy? Resolution: Steps for Policy manager 16.00 and below : How to enable: * Navigate to folder C:\ProgramData\WithSecure\NS\Policy Manager\Policy Manager Server\data\ on the Policy Manager server * Open the fspms.proxy.config file *…
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How to allow a local user to unload or turn off WithSecure Client Security or Server Security security features?
Issue: How to allow a local user to unload / disable / turn off all security features of WithSecure Client Security and Server Security through Policy Manager? Resolution: Follow these steps to allow local users to unload / disable WithSecure Client Security and Server Security security features on their computer: * Log in…
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How to set up forwarding alerts to syslog server from Policy Manager?
Issue: I have a syslog server, how can I forward alerts from Policy Manager Server? Resolution: You can set Policy Manager to forward alerts to a third-party syslog server. Currently, both TCP and UDP transport protocols are supported. To configure syslog alert forwarding: * Select Tools > Server configuration from the…
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Client Security or Server Security fails to download definition updates from Policy Manager Proxy and Policy Manager Server with "certificate expired" and "untrusted root ca" errors
Issue / Symptom After upgrading to Policy Manager Server 15.30, Client Security or Server Security fails to download malware definition updates from Policy Manager Proxy (PMP) and Policy Manager Server (PMS) with "certificate expired" and "untrusted root ca" errors. Host using PMP 2022-02-01 09:32:21.040 [1454.1a68] I:…
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How to upgrade WithSecure Policy Manager to a newer version on a Windows Server?
Issue: How to upgrade WithSecure Policy Manager to a newer version on a Windows Server? Resolution: It's highly recommended that you first back up your existing WithSecure Policy Manager data before upgrading: * Create a full backup of the WithSecure Policy Manager data (H2 database, preferences and other files). The…
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How to upgrade WithSecure Policy Manager to a newer version on a Windows Server?
Issue: How to upgrade WithSecure Policy Manager to a newer version on a Windows Server? Resolution: It's highly recommended that you first back up your existing WithSecure Policy Manager data before upgrading: * Create a full backup of the WithSecure Policy Manager data (H2 database, preferences and other files). The…
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Policy Manager hotfixes for Spring4shell vulnerability released
On March 31, 2022, a critical vulnerability was announced in the Spring framework, which is used by many vendors with Java based products. As soon as WithSecure became aware of this, we started investigating to see if any of our products were affected, and we found that the following products contained the version of…
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Installation of Computer protection / Client Security ends in various error
Issue: Installation of PSB Computer protection / Client Security ends in various error Resolution: To solve the installation error, try the steps below. This step can be applied to various errors. Step 1 Try those first, then try installation. * Run F-secure Uninstallation tool and reboot the computer * Clear browser…
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Resolving connectivity issues between Client Security for Mac and Policy Manager
If you experience issues with the connectivity between Client Security for Mac and Policy Manager where the host is not being registered, try using Safari to open the Policy Manager Server welcome page using exactly the same Policy Manager address that was used to export the mpkg package with the HTTPS protocol. If you get…
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Failed to login to Policy Manager Console suddenly despite using valid offline token
Issue: Failed to login to Policy Manager Console suddenly despite using valid offline token Resolution: After applying token, once Policy Manager connects to F-Secure license registration server (https://corp-reg.f-secure.com:443), it resets manually imported tokens. It becomes automatic token which has short validity…