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F-Secure Email and Server Security manual scan causes system to hang
F-Secure Email and Server Security manual scan causes system to hang Symptoms After initialing a manual scan, the server/system experiences noticeable degradation in performance causing the server/system to hang. Diagnosis Scanning large archives may cause the CPU usage to increase by 50% - 100%. Solution To overcome…
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Accessing F-Secure Anti-Virus for Windows Servers Web Console remotely on Server Core for Windows Server 2008
Accessing F-Secure Anti-Virus for Windows Servers Web Console remotely on Server Core for Windows Server 2008 Symptoms You cannot access F-Secure Anti-Virus for Windows Servers Web Console remotely on Server Core for Windows Server 2008. Diagnosis The F-Secure Anti-Virus for Windows Servers Web Console access is, by…
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Database cannot be accessed
Database cannot be accessed Symptoms This article describes an issue in F-Secure Anti-Virus for Microsoft Exchange where database cannot be accessed. Diagnosis When you try to make a query for the database or test database connection (by clicking the test database connection link on the database tab) on Web Console, the…
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Number of spam messages not growing
Number of spam messages not growing Symptoms The number of spam messages remains unchanged for a long time. Diagnosis You notice that the amount of spam messages remains the same even though it should grow steadily. This indicates a problem in the Network Configuration settings. Solution To solve the problem, you should…
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Warning 'EcProcessVirusScanQueueItem' during virus scanning
Warning 'EcProcessVirusScanQueueItem' during virus scanning Symptoms The user is displayed the following warning during virus scanning: EcProcessVirusScanQueueItem Diagnosis The user receives the below error on a regular basis on his Microsoft Exchange 2007 Server with SP1. The user has F-Secure Anti-Virus for Microsoft…
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Software Updater does not patch JRE if JDK gets installed on the same system
Software Updater does not patch JRE if JDK gets installed on the same system Symptoms F-Secure Software Updater (SWUP) does not patch JRE. Diagnosis Even though Java Development Kit (JDK) is listed as a product supported by SWUP, we want to emphasize that SWUP does not patch JRE (32-bit and 64-bit) whenever Java…
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Software Updater unable to determine missing Foxit Reader update or the latest version
Software Updater unable to determine missing Foxit Reader update or the latest version Symptoms Software Updater does not show that there is a missing update for Foxit Reader and does not update it to the latest version. Diagnosis The Foxit Reader installed is a Consumer version, not the Enterprise version. Software…
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Unable to access F-Secure Web Console when accessing from a different host
Unable to access F-Secure Web Console when accessing from a different host Symptoms The user is unable to access F-Secure Web Console when trying to access it from a different host. Diagnosis You are not able to access F-Secure Web Console. Instead, the following error message is displayed:…
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No prompt to save changes to match list in F-Secure Web Console
No prompt to save changes to match list in F-Secure Web Console Symptoms When administrators make changes to the match list content at the below locations in F-Secure Web Console, they are not prompted to save the changes. Any changes made in the match list will be lost as they will not be saved when the administrator…
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Disabling Autorun and USB functionality completely
Disabling Autorun and USB functionality completely When faced with large Downadup potential, it may be useful to disable autorun or USB sticks completely. This article refers extensively to two Microsoft articles which explain how to do this. Note: This article assumes that you are comfortable with editing the registry…