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Autodesk updates blocked by an application control (not DeepGuard nor DataGuard)
Issue: Below autodesk updates blocked by an application control (not DeepGuard nor DataGuard): C:\Users\xxx\AppData\Local\Temp\AutoCAD_2020.1.2_Update_64bit.exe C:\Users\xxx\AppData\Local\Temp\Autodesk_Revit_2020_2.exe Resolution: This is an issue with an application Control (AC) rule (not DeepGuard nor DataGuard) "Block…
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A Software's network connectivity is blocked once Elements Endpoint Protection Connection Control session has been activated
Issue: An application's network connectivity is blocked once Connection Control session has been activated when user visits a banking website. How to create a Connection Control exclusion for Elements EPP for Computers or EPP for Servers devices, so that the network connection is not blocked when Connection Control is…
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Can I install and update Elements Endpoint Protection Agent in an offline or isolated environment with no internet access?
Issue: Can I install and update Elements Agent (EPP for Computers and EPP for Servers) in an offline or isolated environment with no internet access?Resolution: Elements Agent does not support offline or isolated environments, and therefore cannot be installed or updated without an internet connection. Internet…
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Can I install Endpoint Protection on Amazon WorkSpaces Windows 10 and Office 2016 Bundle with an EPP for Computers subscription?
Issue: Can I install Elements Endpoint Protection Agent on Amazon WorkSpaces Windows 10 and Office 2016 Bundle with an EPP for Computers subscription?Resolution: No, Elements Endpoint Protection for Computers cannot be installed on Amazon WorkSpaces Windows 10 and Office 2016 Bundle. Instead, you will need a Elements EPP…
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Can WithSecure endpoint protection clients detect malware for Linux?
Issue: * Can WithSecure endpoint protection clients Elements Linux Protection and Business Suite Linux Security 64 detect viruses and malware for Linux? * Are there any limitations? What if the binary is compiled on the host ie. the malware ships as source code. Do we still detect the source code portion ie. is the…
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Can WithSecure reset the secret key for Elements API connector?
Issue: Can WithSecure reset the secret key for Elements API connector?Resolution: WithSecure is unable to retrieve the secret key for you as it is confidential and as well it will only shown once on the page when it is created. The only alternate way is by deleting/removing the API client and recreate it back. You may…
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Connection Control banner showing to all users on an RDS or Terminal Server when the feature is enabled with Elements EPP for Servers
Issue: When running WithSecure Elements EPP for Servers on an Microsoft RDS server, where multi user can login to this RDS host, WithSecure Connection Control banner is shown for all users on the RDS host WithSecure Connection Control banner prompts all connected users when one user goes to a banking web page, with the…
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Elements Computer Protection for Mac installation fails due to product not being compatible with McAfee Menulet
Issue: Installation of F-Secure Elements Computer Protection for Mac fails with error message: "product is not compatible with com.mcafee.menulet." Resolution: It is advised to disable password and tamper protection for McAfee Business End Point Products to allow F-Secure Sidegrade feature to work. Steps on how to…
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DataGuard blocks Snipping Tool as svchost.exe on Windows devices
Issue: DataGuard blocks SnippingTool as svchost.exe on Windows 10 and 11 devices when taking screenshots with the tool. Allowing Snippingtool.exe does not solve the issue. Resolution: When you take a screenshot with Snipping Tool using the Win+Shift+S keyboard shortcut or with the print screen button, it takes the…
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Elements Agent GUI displays error: "Your subscription for this device has expired or it has been removed"
Issue: Elements Agent (EPP for Computers or EPP for Servers) local user interface displays the error message: "Your subscription for this device has expired or it has been removed"Resolution: Check that the device has not been removed from the Elements Endpoint Protection Portal* Log in to the Elements Endpoint Protection…