-
Installing F-Secure Elements EPP for Servers in persistent mode on Citrix servers
Issue: How to install Elements EPP for Servers in persistent mode on Citrix Servers? How to automatically assign a profile to a Citrix Server? Resolution: * When creating the image with the PSBinstaller.exe, you can either use a profile parameter or manually define what profile this image will use. * There is currently no…
-
Network drive scanning
Issue: How does the network drive scanning work? Resolution: Scan network drives setting is enabled by default. How does it behave? * Scanning only happens upon execution of (executable) files on the network drive * Basic open / close, copy / paste operations for a file are not scanned Testing with EICAR test file: * The…
-
Installation of Elements Endpoint Protection in an isolated environment using proxy
Issue: Can I install F-Secure Elements Endpoint Protection (EPP for Computers or EPP for Servers) in an isolated environment where the only access to the internet is via a proxy server? Proxy information is defined in the Endpoint Protection profile but the installer needs to be able to reach the portal to get it first,…
-
F-Secure Elements Agent uninstalls Fortinet Forticlient VPN software during installation
Issue: When installing F-Secure Elements Agent (EPP for Computers or for Servers) on a Windows computer, it uninstalls a VPN software called Forticlient from Fortinet inc. How to install Elements Agent without it uninstalling Forticlient? Resolution: The Elements Agent for Computers and for Servers installer can be run…
-
I am not able to create a new F-Secure Elements company account for a new customer with the current subscription key in the Elements Portal
Issue: When trying to create a new company account with an F-Secure Elements Endpoint Protection (EPP for Computers or for Servers) subscription key in the Elements Portal, user receives the following error: Subscription not found Resolution: There are a couple of different reasons why a subscription key might not work…
-
Windows Security Center reports "Computer Protection by F-Secure is snoozed"
Issue: I am receiving reports from Windows Security Center that "Computer Protection by F-Secure is snoozed". Trying to activate the product through Windows Security Center brings up a dialog asking for admin rights to enable the software. When opening the F-Secure software directly, everything seems to be functioning…
-
I have forgotten my F-Secure Business Account password. How do I reset the password for my Elements user account?
Issue: I have forgotten my F-Secure Business Account password. How do I reset the password for my Elements business user account? Resolution: You can reset your password by clicking on Forgot your password on the Elements Security Center log in page. An email will be sent from which you can reset your password. If you do…
-
How to create a custom F-Secure Elements Endpoint Protection profile to allow VPN traffic through the firewall? Which ports to open?
Issue: * After installing Elements Agent (EPP for Computers or for Servers), VPN connection stopped working and is blocked by the firewall feature. * How to create a custom Elements Endpoint Protection profile to allow the VPN connection? * Which ports need to be opened to allow PPTP, L2TP and IPSec VPN connection through…
-
How to renew an F-Secure Elements subscription?
Issue: How to renew an F-Secure Elements subscription? * Elements EPP for Computers * Elements EPP for Servers * Elements EDR for Computers * Elements EDR for Servers * Elements EPP for Mobiles (Mobile Protection) Resolution: If you are an end-customer and have a question related to corporate product renewal, modification…
-
PSB Management Portal - Software Updates group is missing
Issue: The option to group software updates in the PSB management portal is missing. I used this daily to push program updates (other than Windows) to all my clients. Resolution: The Software Updates list view was changed to be the default mode in 2019 when we deployed 1.0.1178 to production. Visit here for more…