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What are the differences between Freedome for Business and the Freedome product for consumers?
What are the differences between Freedome for Business and the Freedome product for consumers? In the table in this article, you can see the feature differences between Freedome for Business and the Freedome product for consumers. Feature Freedome Freedome for Business Purchasing and provisioning Apple Store, Google Play…
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Email addresses with a plus sign in the F-Secure Elements Endpoint Protection portal
Email addresses with a plus sign in the F-Secure Elements Endpoint Protection portal Some email addresses in Accounts > Administrators may have a plus sign in the email address, but nevertheless are linked to the same account. This is due to the current authentication backend that requires a unique email address. Plus…
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Incorrect quarantine statistics are shown when Web Console is open on passive node
Incorrect quarantine statistics are shown when Web Console is open on passive node Quarantine and other product statistics are not updated on the passive node as some of the product services are down or suspended. Therefore, when you connect to the Web Console on the passive node, the product status and statistics are…
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F-Secure Elements EPP for Computers and expiring subscriptions
F-Secure Elements EPP for Computers and expiring subscriptions When a subscription for F-Secure Elements EPP for Computers expires, the product stops working. To get back to normal mode, you need a valid subscription. If your product is managed by F-Secure Elements Endpoint Protection, contact your administrator who may…
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Setting "list of files to be excluded from scan inside archives" not working
Setting "list of files to be excluded from scan inside archives" not working The setting "list of files to be excluded from scan inside archives" is not working for Anti-Virus for Microsoft SharePoint. This issue manifests itself in the following way: Despite the fact that you have specified in the setting that files…
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Company account creation moved from the F-Secure Elements Endpoint Protection portal to the Partner Portal
Company account creation moved from the F-Secure Elements Endpoint Protection portal to the Partner Portal This is information for F-Secure Elements Endpoint Protection partners. The Partner Portal provides an agile platform for partner ordering, and it is now the only portal where partners can create accounts. Whenever…
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How Content Filtering works in F-Secure Elements Endpoint Protection
How Content Filtering works in F-Secure Elements Endpoint Protection Content Filtering is a feature in the F-Secure Elements Endpoint Protection portal located within the Browsing Protection tab. Content Filtering allows you to block web content based on the file type; for example, .swf, .jar, .exe. The feature works as…
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Resetting a passcode from the F-Secure Elements Endpoint Protection portal fails on devices running on Android 7 and newer
Resetting a passcode from the F-Secure Elements Endpoint Protection portal fails on devices running on Android 7 and newer Symptoms Resetting a passcode from the F-Secure Elements Endpoint Protection portal fails on devices running on Android 7 and newer, except for Samsung devices. Diagnosis Google has removed support…
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Unable to validate license after removing a computer from the F-Secure Elements EPP portal
Unable to validate license after removing a computer from the F-Secure Elements EPP portal Symptoms A license key is no longer valid or not recognized or already in use when trying to validate a license after installation of F-Secure Elements EPP products. Diagnosis Removing a computer from the F-Secure Elements EPP…
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Manual Scanning does not allow to scan mapped network drives/shares
Manual Scanning does not allow to scan mapped network drives/shares Symptoms The manual scanning does not allow to scan mapped network drives/shares. Diagnosis When you log into Web Console, it does not load the full user profile. Therefore, you cannot scan a network drive or share from the manual scanning page. Solution…