-
Windows Firewall status is red with error message: "Windows Defender firewall is not using the recommended settings to protect your computer"
Issue: * Windows Firewall status is red with error message: "Windows Defender Firewall is using settings that make the device unsafe" * The Windows Firewall state is set to: ON * Both Inbound and Outbound unknown connections is set to: Allow Resolution: If Windows Firewall is showing its status as a red white cross, and…
-
How do I run a manual scan using the command line on WithSecure Server Security or Client Security?
Issue: How do I run a manual scan using the command line on WithSecure Server Security or Client Security? Resolution: The command line option to execute a manual scan can be either used to run a scan on-demand. Additionally the command and the arguments can be used to fill the "Generic" scheduled scan task specific…
-
How to scan files that are linked by symbolic link in Linux Security 64?
Issue: How to scan files that are linked by symbolic link in Linux Security 64? Resolution: Realtime scan is able to scan symbolic link, as long as the target file's original location is included in RTS scan target. For manual scan (using remote command from PMC) and schedule scan, symbolic link will not be scanned. For…
-
Login to Email and Server Security Web console fails with error "Request failed with Status code 401"
Issue: Login to Email and Server Security Web console fails with error "Request failed with Status code 401" Resolution: If the Web Console session was opened for a long time, please terminate the current session and start the Browser as administrator to access the Web Console. The HTTP 401 Unauthorized client error status…
-
Error: "The Host Module HTTPS port number specified is already in use." when installing WithSecure Policy Manager Server
Issue: When installing WithSecure Policy Manager Server or Policy Manager Proxy the user receives the following error after clicking Next on the Configure ports page: Error: "The Host Module HTTPS port number specified is already in use." Resolution: If the port you have chosen for WithSecure Policy Manager Server or…
-
Why is the Software Updater button missing from the WithSecure Client Security and Server Security user interface?
Issue: Why is the Software Updater button missing from the WithSecure Client Security main user interface? Resolution: Do note that Software Updater feature is only available on Premium version of Client Security and Server Security. You may refer to our release notes here:…
-
Scan messages for unsafe URLs for internal policy route is deactivated but the messages are still dropped by Email and Server Security.
Issue: Scan messages for unsafe URLs for internal policy route is deactivated but the messages are still dropped by Email and Server Security Resolution: Make sure the network settings for your F-Secure Email and Server Security are set correct. Settings for Microsoft Exchange The F-Secure Email and Server Security…
-
How do I uninstall WithSecure Linux Security 11.xx?
Issue: How do I uninstall / remove WithSecure Linux Security 11.xx? Resolution: You can follow the steps below to fully remove the WithSecure Linux Security 11.xx: * Execute the following script as root: # /opt/f-secure/fsav/bin/uninstall-fsav * Check if any of the following three directories exist: # /etc/opt/f-secure #…
-
Linux Security 64 Failed to Activate in SELinux (Permissive Mode)
Issue: Linux Security 64 failed to activate with error message "SELinux integration for F-Secure Linux Security 64 is supported only with the 'targeted' policy on this system (detected policy: ''). Installation is successful. Resolution: Root cause is due to missing "SELINUXTYPE=targeted" Example from /etc/selinux/config #…
-
Launching a manual scan (fsanalyze) as a non-root user fails with an error message on Linux Security 64
Issue: I launched a manual scan(fsanalyze) as a non-root user in Linux Security 64(LS64) and it fails with the following error: fsanalyze: failed to connect to pmd:failed to connect to ctrl socket: /opt/f-secure/linuxsecurity/var/lspmd/run/socket: Permission denied Resolution: When a non-root user executes the fsanalyze…