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Policy-based upgrades and installations are failing with error status "download interrupted"
Issue: We are using the policy-based installation option to upgrade our clients, from which we receive status "Failed: download interrupted" Resolution: By default WithSecure Policy Manager Server can handle a maximum of 50 simultaneous package download requests. If the network cannot handle the bandwidth required for 50…
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"Customer number is invalid" error when registering or logging in to Policy Manager Console
Issue: "Customer number is invalid" error when registering or logging in to the Policy Manager Console. How to fix or troubleshoot the issue? Resolution: If you receive an error that the customer number you entered is no longer valid, check the following items: * Make sure that the customer number entered during…
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Windows Firewall status is red with error message: "Windows Defender firewall is not using the recommended settings to protect your computer"
Issue: * Windows Firewall status is red with error message: "Windows Defender Firewall is using settings that make the device unsafe" * The Windows Firewall state is set to: ON * Incoming unknown connections setting is set to: Inbound connections that do not match a rule are allowed Resolution: If Windows Firewall is…
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How do I run a manual scan using the command line on WithSecure Server Security or Client Security?
Issue: How do I run a manual scan using the command line on WithSecure Server Security or Client Security? Resolution: The command line option to execute a manual scan can be either used to run a scan on-demand. Additionally the command and the arguments can be used to fill the "Generic" scheduled scan task specific…
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How to scan files that are linked by symbolic link in Linux Security 64?
Issue: How to scan files that are linked by symbolic link in Linux Security 64? Resolution: Realtime scan is able to scan symbolic link, as long as the target file's original location is included in RTS scan target. For manual scan (using remote command from PMC) and schedule scan, symbolic link will not be scanned. For…
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Login to Email and Server Security Web console fails with error "Request failed with Status code 401"
Issue: Login to Email and Server Security Web console fails with error "Request failed with Status code 401" Resolution: If the Web Console session was opened for a long time, please terminate the current session and start the Browser as administrator to access the Web Console. The HTTP 401 Unauthorized client error status…
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Error: "The Host Module HTTPS port number specified is already in use." when installing WithSecure Policy Manager Server
Issue: When installing WithSecure Policy Manager Server or Policy Manager Proxy the user receives the following error after clicking Next on the Configure ports page: Error: "The Host Module HTTPS port number specified is already in use." Resolution: If the port you have chosen for WithSecure Policy Manager Server or…
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Why is the Software Updater button missing from the WithSecure Client Security and Server Security user interface?
Issue: Why is the Software Updater button missing from the WithSecure Client Security main user interface? Resolution: Do note that Software Updater feature is only available on Premium version of Client Security and Server Security. You may refer to our release notes here:…
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Scan messages for unsafe URLs for internal policy route is deactivated but the messages are still dropped by Email and Server Security.
Issue: Scan messages for unsafe URLs for internal policy route is deactivated but the messages are still dropped by Email and Server Security Resolution: Make sure the network settings for your F-Secure Email and Server Security are set correct. Settings for Microsoft Exchange The F-Secure Email and Server Security…
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How do I uninstall WithSecure Linux Security 11.xx?
Issue: How do I uninstall / remove WithSecure Linux Security 11.xx? Resolution: You can follow the steps below to fully remove the WithSecure Linux Security 11.xx: * Execute the following script as root: # /opt/f-secure/fsav/bin/uninstall-fsav * Check if any of the following three directories exist: # /etc/opt/f-secure #…