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How to configure the WithSecure client host ID in a machine creation service environment (Citrix Golden Image / Master Image)
Issue: How to configure the WithSecure client host ID in a machine creation service (MCS) environment. For instance for a Citrix Golden Image / Master Image Resolution: First you need to know which behavior you are aiming for. Here are the most common once: Clients are created recurring every day from the Golden Image /…
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Linux Security 64 "Master-Switch" command cannot stop/start the process/service
Issue: Linux Security 64 "Master-Switch" command cannot stop/start the process/service since after update, Linux Security 64 (12.0.222), BaseGuard (1.0.532) and FSBG (1.0.508). This problem is not happening in PSB mode/Standalone mode. Resolution: This problem is happening due to policy setting in LS64. * Login to Policy…
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Policy-based upgrades and installations are failing with error status "download interrupted"
Issue: We are using the policy-based installation option to upgrade our clients, from which we receive status "Failed: download interrupted" Resolution: By default WithSecure Policy Manager Server can handle a maximum of 50 simultaneous package download requests. If the network cannot handle the bandwidth required for 50…
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"Customer number is invalid" error when registering or logging in to F-Secure Policy Manager Console
Issue: "Customer number is invalid" error when registering or logging in to the F-Secure Policy Manager Console. How to fix or troubleshoot the issue? Resolution: If you receive an error that the customer number you entered is no longer valid, check the following items: * Make sure that the customer number entered during…
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Windows Firewall status is red with error message: "Windows Defender firewall is not using the recommended settings to protect your computer"
Issue: * Windows Firewall status is red with error message: "Windows Defender Firewall is using settings that make the device unsafe" * The Windows Firewall state is set to: ON * Incoming unknown connections setting is set to: Inbound connections that do not match a rule are allowed Resolution: If Windows Firewall is…
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How do I run a manual scan using the command line on F-Secure Server Security 14.x/15.x or Client Security 14.x/15.x?
Issue: How do I run a manual scan using the command line on WithSecure Server Security 14.x/15.x or Client Security 14.x/15.x? Resolution: The command line option to execute a manual scan can be either used to run a scan on-demand. Additionally the command and the arguments can be used to fill the "Generic" scheduled scan…
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How to scan files that are linked by symbolic link in Linux Security 64?
Issue: How to scan files that are linked by symbolic link in Linux Security 64? Resolution: Realtime scan is able to scan symbolic link, as long as the target file's original location is included in RTS scan target. For manual scan (using remote command from PMC) and schedule scan, symbolic link will not be scanned. For…
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Login to Email and Server Security Web console fails with error "Request failed with Status code 401"
Issue: Login to Email and Server Security Web console fails with error "Request failed with Status code 401" Resolution: If the Web Console session was opened for a long time, please terminate the current session and start the Browser as administrator to access the Web Console. The HTTP 401 Unauthorized client error status…
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Error: "The Host Module HTTPS port number specified is already in use." when installing F-secure Policy Manager 14.x or 15.x
Issue: When installing F-Secure Policy Manager 14.x / 15.x, or F-Secure Policy Manager Proxy 14.x / 15.x, the user receives the following error after clicking Next on the Configure ports page: Error: "The Host Module HTTPS port number specified is already in use." Resolution: If the port you have chosen for F-Secure Policy…
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Why is the Software Updater button missing from the WithSecure Client Security and Server Security user interface?
Issue: Why is the Software Updater button missing from the WithSecure Client Security main user interface? Resolution: Do note that Software Updater feature is only available on Premium version of Client Security and Server Security. You may refer to our release notes here:…