The Frakonet software crashes in a host with F-Secure Client Security 13.11 installed
Issue: I have a host with F-Secure Client Security 13.11 installed and the software Frakonet crashes. When I uninstall F-Secure Client Security, the software Frakonet works fine. Resolution: This issue is caused by one of the binaries and we have a hotfix prepared to address this issue. You can proceed to contact F-Secure…
My Client Security license key does not work.
Issue: I am trying to activate Client Security 14.xx with the License key we used for 13.xx but it is not recognized. Resolution: Please check that you are using a valid license key. License keys differ between versions. Contact your reseller to obtain your updated license keys and certificates Article no: 000012137
Spam filter is not behaving correctly in Email and Server Security
Issue: Multiple issues observed: * SPAM emails are coming through * Emails that are wrongly quarantined, cannot be released * The usual SPAM emails in Quarantine are missing * Cannot quarantine messages Resolution: You can use different approaches to troubleshot the problem. Here are few approaches how to make sure your…
What services are installed with F-Secure Linux Security 64, and what are they for?
Issue: This is the list with descriptions of the services installed for F-Secure Linux Security 64. Resolution: This information can be changed without notice.(06/Aug/2019) f-secure-baseguard-accd.service Responsible for receiving access permission requests from the kernel through the fanotify API. It can grant access…
Offload Scanning is not available "No scan modules loaded" error
Issue: * F-Secure scan modules for Server Security Premium 12.11 Build 103 are not loaded on the terminal servers. The FSAUA reset tool has already been already executed without success. The server is running on Windows Server 2012 R2. * When performing a manual scan the error "No scan modules loaded" appears. Resolution:…
How do I register F-Secure Policy Manager which is in an isolated or offline environment (offline token)
Issue: I would like to register my F-Secure Policy Manager Server which is not connected to a network (offline), how do I proceed? Resolution: * Contact F-Secure support by opening a support request (https://www.f-secure.com/en/web/business_global/support/support-request) * Provide the following information for F-Secure…
When will a newer version of F-Secure Client Security for Mac be released that supports MacOS Catalina (10.15)?
Issue: When will a newer version of F-Secure Client Security for Mac be released that supports MacOS Catalina (10.15)? Resolution: A new version of F-Secure Client Security for Mac 13.12 was released on 29th of October. It has support for MacOS Catalina 10.15. Client Security for Mac 13.12 installation file is available on…
Password protected attachments are dropped by F-Secure Email and Server Security
Issue: Why is F-Secure Email and Server Security dropping password protected attachments? Resolution: If password protected attachments are being dropped from emails, you should review actions that are taken when emails include archived files. You can review and change the settings by following these steps: * Log in to the…
Our Internal email attachments are blocked by F-Secure filter even if strip attachment rule is deactivated
Issue: Strip attachments for internal emails are being filter by F-Secure Email and Server Security, though the strip attachments option is turned off. Resolution: Th email direction is based on the Internal Domains and Internal SMTP senders settings and it is determined as follows: * Email messages are considered internal…
Does Server Security upgrade from 12.11 to 12.12 require a reboot of the server?
Issue: Does the server need to be rebooted after installing upgrade from (Email and) Server Security version 12.11 to 12.12? Resolution: When upgrading F-Secure Server Security 12.11 to 12.12, a reboot is not required for these upgrades to take effect. When creating the installer you will be given the choice between…