Can Linux Security 64 be pre-installed on a virtual machine Golden image?
Issue: * Can Linux Security 64 be pre-installed on a virtual machine Golden image? * How to reset the Unique Identifier (UID)? Resolution: Linux Security 64 does not have the capability of changing its Unique Identifier (UID). The UID is tied to the hardware and cannot be reset, hence Linux Security 64 cannot be…
"Authorization failed because the specified user credentials are invalid" error message when logging in to Policy Manager Console
Issue: User get the following error message when trying to log in to Policy Manager Console: Cannot connect to server: authorization failed because the specified user credentials are invalid. Resolution: Firstly, users must not be members of the Active Directory group "Protected Users". This prevents them from logging on…
How do I reset the admin password for Policy Manager Console?
Issue: I have forgotten my login password to WithSecure Policy Manager Console, how do I reset the admin password? Resolution: If you have lost the password for the admin user, or if the account was accidentally deleted, you can reset the admin account for Policy Manager on Windows by following the steps below: * Stop…
Is it possible to define wildcard exclusions for scans with WithSecure Linux Security 11.10?
Issue: Is it possible to define wildcard exclusions with WithSecure Linux Security 11.10 or is full path the only supported option? Resolution: Wildcard exclusions for scans are not supported by WithSecure Linux Security 11.10. Full path is required to be used when creating exclusions. Article no: 000018262
Policy Manager fails to start the Automatic Update Server process (bwserver) due to an issue with server.cfg permissions
Issue: By default, Linux distributions set a umask of 022. However, if this is modified e.g. to harden the underlying system, it can cause a problem where the Automatic Update Server process (bwserver) fails to start. This is due to the process bwserver not being able to read its own config-file…
What is considered "new infection" in the Policy Manager Web Reporting view?
Issue: What is considered "new infection" in the F-Secure Policy Manager Web Reporting view? Resolution: * Log on to your Policy Manager Console * Select the Policy domain or Host you want to edit * Switch to the Alerts tab * Every item in the list, which is not marked as "read" will be considered as "new" in the Web…
How to export the Device Control hardware devices list in Policy Manager in CSV format?
Issue: How to export the Device Control hardware devices list in Policy Manager in CSV format? Resolution: Follow these instructions to export the Device Control hardware devices table as CSV: * Highlight the policy domain from the Domain Tree * Go to the Settings tab and select Advanced View * Navigate to F-Secure Device…
How can I block access to a particular file using Application Control?
Issue: * Is there a way to block users from accessing or running a specific file with Business Suite products such as Client Security and Server Security? * Can you for example block C:\Temp\temp.do or even the WithSecure Uninstallation Tool? Resolution: With the help of Application Control file access rules, the admin can…
How does the "Protect the Hosts file" security feature work?
Issue: How does the Protect the hosts file security feature work with Client Security on a Windows host? What happens to an already modified hosts file when Client Security is installed? Resolution: The Protect the Hosts file security feature monitors if there have been any changes made to the hosts file in a Windows…
WithSecure Client Security or Server Security push installation failed with Error code 5
Issue: When trying to deploy WithSecure Client Security or Server Security installation from the Policy Manager Console via Push Installation method , user receives error code 5. Resolution: Error code 5 means that the host was reachable, but the access from the instructing system / account was denied. Verify these points,…