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How to reduce CPU usage during WithSecure Client Security or Server Security scheduled scanning?
Issue: WithSecure Client Security or Server Security scheduled scan causes high CPU usage. How can I reduce this? Resolution: Follow the steps below to change the priority of the scan from "Normal" to "Background" to improve the host performance during scheduled scanning: * Open the Policy Manager console * Select a host…
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I receive notifications from Software Updater concerning new updates for Citrix Receiver. Can I install them by using the Policy Manager console?
Issue: New updates for some software such as Citrix Receiver appear on the Software Updates list in Policy Manager console Software Updater. Whenever I try to download and install them, I receive the following status message: The update package must be downloaded manually. What does it mean and how can I install the newest…
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Policy Manager Console login error that using external MySQL database
Issue: Logging in to the Policy Manager Console returns an error message: "F-Secure Policy Manager Console cannot start: internal error. See Administrator.error.log for more information." The Administrator.error.log contains several SQL-related entries with "error code [1206]:The total number of locks exceeds the lock…
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WithSecure Linux Security 64 installation failed due to missing dependencies
Issue: After installing WithSecure Linux Security 64 the following error messages related to the missing dependencies is returned. Do you accept this license agreement? The license agreement text is available at /opt/f-secure/linuxsecurity/doc/LICENSE…
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How do I backup and restore the Policy Manager Server database?
Issue: How to backup and restore Policy Manager Server database ? Resolution: Read the following instructions completely before you start working on the server. If you want to keep the DNS name, just move h2db to the new host, stop the old host and start the new one. If you change the DNS name of the server, you must…
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Where can I find the WithSecure Policy Manager Server's management public key (admin.pub) used by clients to verify the validity of distributed policies?
Issue: Where can I find the WithSecure Policy Manager Server's management public key (admin.pub) used by clients to verify the validity of distributed policies? Resolution: You can export the public key (admin.pub) from the Policy Manager Console. To do so, follow the steps below: Method A - Export the key with the…
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How do I block specific extensions using “Disallowed Inbound Files“ for incoming, outgoing and Internal with F-Secure Email and server security?
Issue: * How to block specific extensions using “Disallowed Inbound Files“ for incoming, outgoing and Internal with F-Secure Email and server security. * I want to block only these extensions " *.doc *.docx *.docm *.xlx *.xlsx *.xlsm" for Internal email only, but not Outgoing or Incoming Resolution: Each mail route has its…
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How do I automate and schedule reports in Policy Manager?
Issue: How do I automate and schedule reports in Policy Manager? Resolution: You can configure Web Reporting to send regular reports by email to one or more recipients. To send the reports by email, you need to enter the mail server details in Policy Manager Console. To do this: * Select Tools > Server configuration and…
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How can I reset the host UID for Policy Manager Proxy?
Issue: When using image files to distribute product installations, how can I reset the host UID for Policy Manager Proxy to prevent duplicate hosts appearing in Policy Manager? Resolution: If you use image files to distribute product installations, you need to make sure that there are no unique ID conflicts. For Policy…
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What are the main differences between WithSecure Linux Security 64 and WithSecure Linux Security 11.x?
Issue: What are the main differences between WithSecure Linux Security 64 and WithSecure Linux Security 11.x? Resolution: Linux Security 64 is a native 64-bit application, however there are some differences compared to the previous released version Linux Security 11.x, most notably: * no support for Protection Service for…