-
How can I block access to a particular file using Application Control?
Issue: * Is there a way to block users from accessing or running a specific file with Business Suite products such as Client Security and Server Security? * Can you for example block C:\Temp\temp.do or even the WithSecure Uninstallation Tool? Resolution: With the help of Application Control file access rules, the admin can…
-
How does the "Protect the Hosts file" security feature work on c?
Issue: How does the Protect the hosts file security feature work with WithSecure security product on a Windows host? What happens to an already modified hosts file when WithSecure security product is installed? Resolution: The Protect the Hosts file security feature monitors if there have been any changes made to the hosts…
-
WithSecure Client Security or Server Security push installation failed with Error code 5
Issue: When trying to deploy WithSecure Client Security or Server Security installation from the Policy Manager Console via Push Installation method , user receives error code 5. Resolution: Error code 5 means that the host was reachable, but the access from the instructing system / account was denied. Verify these points,…
-
Policy Manager for Linux - No X11 DISPLAY variable was set, but this program performed an operation which requires it
Issue: I installed Policy Manager Server for Linux v14.20 on CentOS v7.7. I have installed the same Policy Manager console version. I cannot connect to Policy Manager Server using Policy Manager console. The F-Secure Policy Manager Server service is running. Resolution: Check if your Policy Manager console is started from…
-
Files detected as "Password Protected" when scanning them on Linux Security
Issue: When I run the command fsav [path/file] the command returns "ERROR: Password protected file" Resolution: "Treat password-protected files as safe" setting on WEBUI has been disabled. This means that a message of "Password protected file" will be output every time such files are being scanned. By default, the setting…
-
Will the WithSecure Policy Manager autodiscovery feature work if hosts located in different subnets or domains?
Issue: Will the WithSecure Policy Manager auto discovery feature work if hosts located in different subnets or domains? Resolution: There should be no issue for WithSecure Policy Manager to auto discover NT Domains to detect the hosts as long as; * The hosts can communicate to the Policy Manager Server * There is no block…
-
Push installation of Client Security from Policy Manager fails with error code 53
Issue: I am trying to push a Client Security installation from the Policy Manager, but the installation fails with error code 53. Resolution: Error code 53 means that the network path was not found: ERROR_BAD_NETPATH 53 (0x35) The network path was not found. System Error Codes (Windows) Make sure, that: * The installation…
-
How to exclude a domain or specific website from Web Content Control disallowed site categories?
Issue: How to exclude a domain or specific website from Web Content Control disallowed site categories? The site belongs to a blocked category but users need to be able to access it. Resolution: If a website or domain has been assigned a category that the administrator wants to have as disallowed, the Trusted…
-
A website (URL) is blocked by Client Security Web Content Control feature. Where in the Policy Manager Console can I see a detailed explanation on why the site is blocked?
Issue: A website (URL) is blocked by Client Security Web Content Control feature. Where in the Policy Manager Console can I see a detailed explanation on why the site is blocked? Resolution: If a website (URL) is blocked by Web Content Control, no alert will be sent to the Policy Manager alerts page. To send this…
-
When is the end-of-life for support for F-Secure Linux Security 11.x?
Issue: When is the end-of-life for support for F-Secure Linux Security 11.x? Resolution: F-Secure Linux Security version 11.x is officially supported until 31st of December 2020. After this date, F-Secure will no longer give support for product related questions or issues. Unsupported products will not receive any…