-
How to add a user to the Partner Portal for e-Ordering and etc?
Issue: How to add a new user to the Partner Portal for e-Ordering and etc? How to request access rights? Resolution: Not even administrator can create new users in the Partner Portal. User access rights to Partner Portal can only be requested. If you already have a colleague who has access to the Partner Portal, we…
-
Getting an error of "Your login to WithSecure™ Partner Portal failed." when logging into Partner Portal
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support" when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user account,…
-
How to force install and enable WithSecure Browsing Protection extension in Chrome, Edge or Firefox via Windows Group Policy (GPO)?
Issue: How to force install and enable WithSecure Browsing Protection extension in Chrome, Edge or Firefox via Windows Group Policy (GPO)? This article applies to: * Elements Endpoint Protection (EPP for Computers and EPP for Servers) * Business Suite (Client Security and Server Security) Resolution: You can find the…
-
WithSecure products and macOS 14 “Sonoma”
Updates 2023-12-11: The Sonoma-compatible client for WithSecure Elements (version 23.2.51507) is now available for first time installation, and also as an automatic update for existing installations. 2023-12-07: We are aware that for some customers, databases are not updating when using the current EPP client on macOS…
-
Network addresses for WithSecure Products
For many customers, WithSecure products will function correctly without needing to know which servers the products connect to. However, some administrators tightly control which network addresses they allow their clients to connect to (“Egress control” or “outbound connections”), and it is mandatory that they allow…
-
End of Support: 32 bit compatible updates for macOS
End of Support: 32 bit compatible updates for macOSWithSecure will stop providing any 32bit compatible updates for macOS from 30 September 2023. We will continue to provide 64bit compatible updates for supported versions of our products on supported versions of macOS in the future. Background For many years, Apple…
-
How do I submit a large WSdiag( formerly FSdiag) file via FTP?
How do I submit a large WSdiag( formerly FSdiag) diagnostic file via FTP? Our customer support may ask you to create and send an WSdiag( formerly FSdiag) file to our technical support. If the file size of your WSdiag( formerly FSdiag) file is larger than 10MB, it is too large to send by email. However, you can upload the…
-
Security Alert: Fake mails pretending to come from WithSecure
We wish to inform you of a recent potential cybersecurity risk that has come to light, wherein an individual or group, henceforth referred to as the "threat actor," is impersonating our Chief Financial Officer through the use of the following fraudulent email address: Tom Jansson <headoffice[@]acctlos[.]com>. We strongly…
-
Software Updater detects updates that have already been applied, and repeatedly requests for restarts
Issue: The Software Updater feature in Elements Endpoint Protection and Business Suite Client Security detects several updates as missing even if they have already been installed. After each installation attempt the product shows a restart or reboot request. Google Chrome and Mozilla Firefox are among the affected updates.…
-
How can a reseller partner decrease or increase the amount of licenses for an existing SaaS subscription?
Issue: How can a reseller partner decrease or increase the amount of licenses for an existing SaaS subscription? Resolution: It is possible to decrease or increase the amount of licenses for an existing SaaS subscription in Partner Portal by following the steps below. * Click the Ordering-tab from the main menu, then click…