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Support Status: Windows 8/8.1
As Microsoft Extended Support for all Windows 8/8.1 versions ended during 2023, WithSecure will stop supporting these versions of Microsoft Windows from 31st March 2024. This applies to all WithSecure products. This change does not affect the overall support for those products when they are used on supported operating…
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DeepGuard prevented an untrusted application from modifying another process
Issue: A DeepGuard Security alert is sent to the Elements Endpoint Protection portal's Security events list or Policy Manager Console's Alerts list. Example: Security alert: DeepGuard prevented an untrusted application from modifying another process. Details: DeepGuard prevented an untrusted application from modifying…
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How to add a user to the Partner Portal for e-Ordering and etc?
Issue: How to add a new user to the Partner Portal for e-Ordering and etc? How to request access rights? Resolution: Not even administrator can create new users in the Partner Portal. User access rights to Partner Portal can only be requested. If you already have a colleague who has access to the Partner Portal, we…
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Unable to login into the Partner Portal. Error "Your login to WithSecure™ Partner Portal failed."
Issue: Unable to login to the Partner Portal. Error: "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support Resolution: This error message appears typically when user has an existing WithSecure user account, but that…
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How to force install and enable WithSecure Browsing Protection extension in Chrome, Edge or Firefox via Windows Group Policy (GPO)?
Issue: How to force install and enable WithSecure Browsing Protection extension in Chrome, Edge or Firefox via Windows Group Policy (GPO)? This article applies to: * Elements Endpoint Protection (EPP for Computers and EPP for Servers) * Business Suite (Client Security and Server Security) Resolution: You can find the…
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WithSecure products and macOS 14 “Sonoma”
Updates 2023-12-11: The Sonoma-compatible client for WithSecure Elements (version 23.2.51507) is now available for first time installation, and also as an automatic update for existing installations. 2023-12-07: We are aware that for some customers, databases are not updating when using the current EPP client on macOS…
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Network addresses for WithSecure Products
For many customers, WithSecure products will function correctly without needing to know which servers the products connect to. However, some administrators tightly control which network addresses they allow their clients to connect to (“Egress control” or “outbound connections”), and it is mandatory that they allow…
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End of Support: 32 bit compatible updates for macOS
End of Support: 32 bit compatible updates for macOSWithSecure will stop providing any 32bit compatible updates for macOS from 30 September 2023. We will continue to provide 64bit compatible updates for supported versions of our products on supported versions of macOS in the future. Background For many years, Apple…
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How do I submit a large WSdiag( formerly FSdiag) file via FTP?
How do I submit a large WSdiag( formerly FSdiag) diagnostic file via FTP? Our customer support may ask you to create and send an WSdiag( formerly FSdiag) file to our technical support. If the file size of your WSdiag( formerly FSdiag) file is larger than 10MB, it is too large to send by email. However, you can upload the…
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Security Alert: Fake mails pretending to come from WithSecure
We wish to inform you of a recent potential cybersecurity risk that has come to light, wherein an individual or group, henceforth referred to as the "threat actor," is impersonating our Chief Financial Officer through the use of the following fraudulent email address: Tom Jansson <headoffice[@]acctlos[.]com>. We strongly…