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WithSecure Software Updater on Elements Endpoint Protection or Business Suite does not install Windows 10 Service Pack 1809 or above
Issue: Windows 10 Service Pack update version 1809 or above cannot be deployed via WithSecure Software Updater Resolution: You will need to install and deploy Microsoft Service Pack manually in the host and cannot be done via Software Updater. The WithSecure Software Updater does not support installation of Windows feature…
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How to generate debug fsdiag logs for Elements Endpoint Protection, Client Security and Server Security?
Issue: This article describes the steps to generate fsdiag debug, also known as full logging, logs for Elements EPP for Computers, Elements EPP for Servers, Client Security 14 and Server Security 14 or later. Debug diagnostic logs are needed in some instances by technical support to investigate problems in more detail.…
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How do I uninstall WithSecure Elements Endpoint Protection or Business Suite products via a GPO uninstallation?
Issue: This article applies to the following WithSecure products: * WithSecure Elements Agent (EPP for Computer or EPP for Servers) * WithSecureBusiness Suite (Client Security or Server Security) How do I uninstall an WithSecure business product via a GPO uninstallation?Resolution: You can follow the steps below to…
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Why is there a large amount of Port Scanning Prevention Filter entries in F-Secure firewall blocks.log?
Issue: This article applies to the following F-Secure products: F-Secure Client Security 14.x / 15.x, , F-Secure Server Security 14.x, / 15.x and Elements Endpoint Protection products I am seeing a lot of the following entries in the firewall blocks.log: [xxxx.xxxx] I: Type: FWPM_NET_EVENT_TYPE_CLASSIFY_DROP. Dropped by…
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Client Security or Elements Endpoint Protection firewall blocks network sharing or printing
Issue: With the firewall enabled in Client Security or Elements Endpoint Protection (EPP for Computers or for Servers), I am unable to reach the network share or printer. Resolution: The default firewall rule blocks unknown inbound/outbound connections. Ensure that you have allowed the network traffic in the product…
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List of all Withsecure processes and the folders they are located in a Windows system
Issue: System administrator needs a list of all Withsecure processes and the folders where they are located in a Windows system Resolution: You can create a list of all F-Secure processes and where they are located in a Windows system by following these steps: * Open Command Prompt * Run the following command in the…
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Is it possible to monitor or track user web activity with WithSecure Endpoint Protection products?
Issue: Is it possible to do tracking or monitoring of user web activity with WithSecure Endpoint Protection product? Such as bandwidth usage or which web pages users have visited? Resolution: Due to privacy laws, WithSecure Endpoint Protection products do not store a user's private activities, such as web pages the users…
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How to release or remove a file from quarantine via the local client user interface?
Issue: How to release or remove a file from the Quarantine list via the client's Graphical User Interface (GUI)? Resolution: Note: These instructions are valid for: * Business Suite Client Security 14 and later * Business Suite Server Security 14 and later * Elements Endpoint Protection (EPP for Computers and EPP for…
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Application blocked by DeepGuard as rare application
Issue: Application blocked by Deepguard as rare application with alert "DeepGuard blocked an application because it is not commonly used" or "DeepGuard blocks a rare application" Resolution: Submit the application to our Labs to investigate the file. Open a ticket on the following webpage:…
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How to create browser debug log
Issue: Browser is showing strange behavior. R&D needs to get debug file from browser. Resolution: Google Chrome * In the browser, at the top right, choose Customize and control Google Chrome. * Pause on More tools, and then choose Developer tools. * With DevTools open in the browser, choose the Network panel. * Select the…