@import "/themes/withsecure/design/coveo/CoveoFullSearch.min.css"; @import "/themes/withsecure/design/headerfooter.css"; header .container, .top-header {display:flex; width: 100%;padding: 0;flex-direction: row;justify-content: space-between;} a#searchboxtoggle[data-toggle="collapse"] #displaysearch:before {content: "\f220";font-family: fsg-icon;font-size: 26px;color: #red;font-style:normal} a#searchboxtoggle[data-toggle="expand"] #displaysearch:before {content: "\f130";font-family: fsg-icon;font-size: 26px;color: #fff;font-style:normal} .header-searchbox {position: absolute;margin: 0;z-index: 30;width: 0;overflow: hidden;right: 30px;height: 53px; transition: .6s ease-in-out;} @media screen and (max-width: 370px){ .header-searchbox.expand {width: 300px;} } @media screen and (min-width:371px) and (max-width: 700px){ .header-searchbox.expand {width: 450px;} } @media screen and (min-width:701px) and (max-width: 991px){ .header-searchbox.expand {width: 450px;} } @media screen and (max-width: 991px){ a.Header-logo svg {margin-top:8px} .header-coveosearch { margin:auto;width: 60px;position: absolute;right: 0;height: 64px;} .header-searchbox {width: 0;overflow:hidden} .header-searchcontainer {position:absolute;margin:auto;top: 0;width: 60px;height: 62px;text-align: center;} .header-searchcontainer {padding-top: 6px;} .header-searchbox {position: absolute;margin: 0;z-index: 30;width: 0;overflow: hidden;right: 60px;top:0;height: 63px;} .bottom-header.display {width:100%} .searchPage .Hamburger {right:9px!important;left:unset!important} .searchPage .Hamburger-border {right:0!important;} } @media screen and (min-width: 992px){ header .row:nth-child(1) {position:absolute; top:0;height:52px} .bottom-header {margin-top:60px} .header-top-links {margin-left:auto} .header-searchcontainer {float:unset; margin:unset} .header-coveosearch {margin-top:8px;margin-right:30px;width: 10px;} .header-searchbox {top: -9px;} .header-searchbox.expand {width: 500px; min-height:200px} .searchboxtoggle {margin-top:0} .searchboxtoggle:hover {cursor:pointer} .searchboxtoggle:hover #displaysearch:before, .header-searchcontainer.expand .searchboxtoggle:hover #displaysearch:before {color: #c6ceff} .helpforum-dropdown:hover, .supportarticles-dropdown:hover {cursor: default;} .helpforum-dropdown a:hover {cursor: pointer;} .helpforum-dropdown a, .supportarticles-dropdown p {width: fit-content} .header-top-link.active::after, .header-top-link:hover::after {top:-5px} .helpforum-dropdown.active::after, .supportarticles-dropdown.active::after, .dropdowns > li:hover::after {top:7px} } @media screen and (min-width: 992px) and (orientation:landscape) { .top-header {width:98%;} }

Community

Support Articles Common topics

How do I create an FSDIAG file on Linux systems?

If you have technical issues with your Linux security product, this article tells you how to create an FSDIAG file which you can then attach to your support request.

Create the FSDIAG file.
Note: Any existing FSDIAG file is overwritten when you create a new one.
F-Secure Linux Security 11.x:
1. Go to the working directory where you want to create the fsdiag.tar.gz file.
2. Run the following command with root privileges:
```
/opt/f-secure/fsav/bin/fsdiag
```
  You will find the fsdiag.tar.gz file in the current working directory.
F-Secure Linux Security 64:
- Run the following command with root privileges:
```
/opt/f-secure/linuxsecurity/bin/fsdiag.sh
```
  This creates the fsdiag-linuxsecurity-yyyymmddxxxxxx.tar.gz file under /var/opt/f-secure/linuxsecurity/.
- Alternatively, select the target host in the domain tree in Policy Manager Console and run the F-Secure Support Tool task on the Operations tab.
F-Secure Linux Protection:
- Run the following command with root privileges:
```
/opt/f-secure/linuxsecurity/bin/fsdiag.sh
```
  This creates the fsdiag-linuxsecurity-yyyymmddxxxxxx.tar.gz file under /var/opt/f-secure/linuxsecurity/.
F-Secure Internet Gatekeeper:
- Using the command line, run the following commands with root privileges to create the diag.tar.gz file in the product installation directory:
```
cd /opt/f-secure/fsigk make diag
```
- Using the product web UI:
  1. Log in to the web UI and go to System information > Diagnostics.
  2. Click Download diagnostics file. The diag.tar.gz file is saved to the downloads directory that is set for your browser.
F-Secure Policy Manager for Linux:
1. On the computer where Policy Manager Server is installed, go to the directory where you want to create the fsdiag.tar.gz file.
2. Run the following command with root privileges:
```
/opt/f-secure/fspms/bin/fsdiag
```
  You will find the fsdiag.tar.gz file in the current working directory.
F-Secure ThreatShield:
- Using the command line, run the following command with root privileges:
```
/opt/f-secure/threatshield/libexec/fsdiag.sh
```
  . This creates the diag-threatshield-yyyymmddxxxxxxx.tar.gz file under /var/opt/f-secure/threatshield.
- Using the product web UI:
  1. Log in to the web UI and go to Support page.
  2. Click Download under Diagnostics. The diagnostics file is saved to the downloads directory that is set for your browser.
Attach the file to your support request.

The FSDIAG file contains a log file for each product. If you are using log file rotation, the file extension is different and the log file is not included in the FSDIAG file. In such cases, you may need to provide the log file that corresponds to the date and time of the issue separately.

While the FSDIAG file contains information such as system messages, it only includes up to 300 messages. In some cases, you may need to collect a separate file that corresponds to the data and time of the issue.