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The "Save and publish" button in the Elements Endpoint Protection Portal is grayed out for firewall hence unable to publish the profile
Issue: I am not able to modify firewall settings via Elements Endpoint Protection portal profile editor, as when I make any change to the settings, the save and publish button gets greyed out and no further changes can be made anywhere in the profile. Resolution: There can be different scenarios that could cause the…
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How to export infections report from the Elements Endpoint Protection Portal?
Issue: How can I export the infection report from the Elements Endpoint Protection portal? Resolution: You can export the report the following way: * Login to Elements Endpoint Protection portal * Go to the Reports page * Go to the Infections tab * Click on the Action menu next to Infections (3 dots) * Select Export Report…
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Searching a string within a device name is not working for Device search in the Elements Endpoint Protection portal
Issue: When I try to search a device (e.g. EXAMPLE-PC123) in the Elements Endpoint Protection portal by using characters in the end or inside of the string (e.g. PC123), there are no results found. I need to know the beginning of the name in order to find it. Resolution: The search functionality is doing search based on…
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WithSecure Elements Endpoint Protection product installation fails with error: "You cannot use the subscription key you entered for this computer anymore."
Issue: When installing an WithSecure Elements Endpoint Protection product (Elements EPP for Computer or for Servers), user encounters an error about the subscription key they are trying to use: * Error: "You cannot use the subscription key you entered for this computer anymore. If you need a new subscription key, contact…
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WithSecure Elements EPP for Computers installation fails in a Windows 8 computer with error "This version of Windows is not supported"
Issue: WithSecure Elements EPP for Computers installation on a Windows 8 computer, fails with error "Check System Requirements, This version of Windows is not supported, please make sure you have the right operating system and service packs installed." Resolution: Only Microsoft Windows 7, 8.1 and 10 (all 32-bit and 64-bit…
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How to exclude file extensions from Real-time scanning via the Elements Endpoint Protection portal?
Issue: How to exclude file extensions from WithSecure Elements EPP for Computers and for Servers Real-time scanning using the WithSecure Elements Endpoint Protection portal? Resolution: Follow these steps to create an Real-time scanning exclusion for specific file extensions: * Log in to the Elements Endpoint Protection…
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How to import or export JSON file in Elements Endpoint Protection portal for Browsing Protection configuration?
Issue: Importing or exporting JSON file for Elements Endpoint Protection (EPP for Computers or for Servers) Browsing Protection configuration Resolution: You can follow the steps below to import or export JSON file in the Elements Endpoint Protection portal for Browsing Protection configuration: * Login to Elements…
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Why is the Password for uninstallation shown as an asterisk in the Elements Endpoint Protection Portal device profiles?
Issue: Why is the Password for uninstallation shown as an asterisk in the EPP for Computers and EPP for Servers profiles? How can an administrator view the password for uninstallation for devices which have Elements Agent installed? Resolution: The F-Secure Elements Endpoint Protection Portal does not store the…
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How to block users from downloading a specific file format with Elements Endpoint Protection?
Issue: How can I block the download of a specific file type, for example MP4 or EXE, with Elements Endpoint Protection (EPP for Computers or EPP for Servers)? Resolution: EPP for Computers and EPP for Servers have the Browsing Protection feature called Content Type Filtering, which can be used to block specific content…
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When trying to create a new Elements administrator user account in the management portal, admin receives error "the email address is already in use"
Issue: When trying to create a new Elements administrator user account, the management portal gives the error message informing that email address is already in use even though the account does not exist in the database. User has had a Elements administrator user account before but it has been deleted or removed…