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How to check what version of virus definitions are currently installed with the Windows Command line?
Issue: How to check what versions of virus definitions are currently installed on WithSecure Client Security 16.00 (and above) or Server Security 16.00 (and above) with the Windows command line? Resolution: Follow these steps to run the fs_oneclient_command.exe tool to print out product information: 1. Open the command…
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Duplicate Client Security or Server Security hosts in the Policy Manager domain tree after upgrade or reinstallation
Issue: After an upgrade or reinstallation of a WithSecure Client Security or Server Security client, why are there duplicate hosts visible in the WithSecure Policy Manager Server's domain tree? Resolution: If you are using the method "Randomly generated global unique ID" to create a host identification string, it may…
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Unable to configure port for Policy Manager Proxy for Linux: port is already in use
Issue: When executing /opt/f-secure/fspms/bin/fspms-config to configure the Policy Manager proxy, an error message stating the port is already in use is printed: Specify the details for communication with F-Secure Policy Manager. Enter the server’s IP address or its DNS name. Server address []: 192.168.1.100 HTTPS port…
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How can I enable or turn on the Offload Scanning Agent module for WithSecure Client Security?
Issue: In WithSecure Policy Manager Console, how do you enable or turn on the Offload file scanning functionality for WithSecure Client Security 15 or 16 that are in virtual environments? Resolution: Starting from WithSecure Client Security version 14 onwards, the Offload Scanning Agent (OSA) is activated through the…
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How can I reset the host UID for WithSecure Server Security/Client Security?
Issue: FSMAUTIL is no longer available for WithSecure Business Suite Server Security / Client Security 15.x or 16.x, how do I reset the host's unique ID (UID)? Resolution: In WithSecure Server Security/Client Security 15.x, there is a new tool introduced called resetuid.exe to reset the host identity. This tool will…
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How to change the alert settings for virus definitions in the Policy Manager?
Issue: Where do you change the settings about alerts and when virus definition updates are considered outdated (old)? Resolution: In order to change these parameters, do the following: * Log in to your Policy Manager Console * Select a host or policy domain from the domain tree * Go to Settings tab * Navigate to…
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Client Security or Server Security DataGuard feature blocks applications running from the Windows Users \ AppData folder
Issue: WithSecure Client Security or Server Security DataGuard blocks applications such as Firefox, OneDrive etc. that are installed to and running from the Users \ AppData folder on a Windows computer. Resolution: If the setting Discover trusted applications automatically is enabled, only applications that are installed…
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Client Security or Server Security Web traffic scanning is blocking HTTP connections to an internal server, URL or of an application
Issue: * When the Web traffic scanning feature is enabled, some applications are unable to connect to an internal server and some URLs are inaccessible or some applications have connectivity or performance issues * Java-based applications unable to connect to an internal server or there are connectivity issues. Resolution:…
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WithSecure Linux Security installed as a clone imagine is not listed in Policy Manager
Issue: WithSecure Linux Security installed as a clone image is not listed under the domain tree in the Policy Manager console. Resolution: Follow the instructions in the WithSecure Linux Security administrator guide to clear the host UID after deploying Linux clone image. This is explained on the page 9 section 2.3,…
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How to configure the WithSecure client host ID in a machine creation service environment (Citrix Golden Image / Master Image)
Issue: How to configure the WithSecure client host ID in a machine creation service (MCS) environment. For instance, a Citrix Golden Image / Master Image Resolution: First you need to know which behavior you are aiming for. Here are the most common one: Clients are created recurring every day from the Golden Image / Master…