-
How to install Client Security or Server Security 15.30 with Endpoint Detection and Response for the Citrix/XenApp environment
Issue: How to install Client Security or Server Security 15.30 with Endpoint Detection and Response for the Citrix/XenApp environment ? Resolution: Installation steps: * Install Client Security / Server Security 15.30 to the master without EDR keycode distributed to it * Wait for OK in [ProtectionStatus] (See Note) * Apply…
-
Linux Security 64: How to check schedule scanning log message's "Severity" and "Facility"?
Issue: How to check schedule scanning log message's "Severity" and "Facility"? lspmd-start: alert [source=schedule scan]: path=/root/download/eicar.txt.malware; action=rename; infection=EICAR_Test_File Resolution: If you run journalctl with "-o verbose" you can see priority and facility for each log message. For lspmd's…
-
Linux Security 64: How to configure daily schedule scan using lsctl command?
Issue: Linux Security 64: How to configure daily schedule scan using lsctl command? Resolution: Run the following commands to enable schedule scan on everyday. # /opt/f-secure/linuxsecurity/bin/lsctl set ods schedule weekly_schedule monday true # /opt/f-secure/linuxsecurity/bin/lsctl set ods schedule weekly_schedule…
-
How to keep a specific version of the product in Linux Security 64? "Pinnable-version"
Issue: How to keep a specific version of the product in Linux Security 64? Resolution: On following steps will be able to keep a specific version of the product. In the Standard view of Policy Manager Console: * Select the target domain. * Go to the Settings > Linux > Centralized management page. * Select Use a specific…
-
DNS queries are blocked by the Botnet Blocker in Client Security/Server Security.
Issue: DNS resolution for certain sites are blocked with the product installed. How to avoid this from happening? Resolution: Most likely the DNS resolution is blocked by the Botnet Blocker feature. The site is rated as unsafe and hence blocked by the feature. You need to do the following: 1. Share the URL with the Labs…
-
How to reduce CPU usage during WithSecure Client Security or Server Security scheduled scanning?
Issue: WithSecure Client Security or Server Security scheduled scan causes high CPU usage. How can I reduce this? Resolution: Follow the steps below to change the priority of the scan from "Normal" to "Background" to improve the host performance during scheduled scanning: * Open F-Secure Policy Manager console * Click on…
-
I receive notifications from Software Updater concerning new updates for Citrix Receiver. Can I install them by using the Policy Manager console?
Issue: New updates for some software such as Citrix Receiver appear on the Software Updates list in Policy Manager console Software Updater. Whenever I try to download and install them, I receive the following status message: The update package must be downloaded manually. What does it mean and how can I install the newest…
-
Console login error with Policy Manager using external MySQL database
Issue: Logging in to the Policy Manager Console returns an error message: "F-Secure Policy Manager Console cannot start: internal error. See Administrator.error.log for more information." The Administrator.error.log contains several SQL-related entries with "error code [1206]:The total number of locks exceeds the lock…
-
WithSecure Linux Security 64 installation failed due to missing dependencies
Issue: After installing WithSecure Linux Security 64 the following error messages related to the missing dependencies is returned. Do you accept this license agreement? The license agreement text is available at /opt/f-secure/linuxsecurity/doc/LICENSE…
-
How do I backup and restore the Policy Manager Server database?
Issue: How to backup and restore Policy Manager Server database ? Resolution: Read the following instructions completely before you start working on the server. If you want to keep the DNS name, just move h2db to the new host, stop the old host and start the new one. If you change the DNS name of the server, you must…