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SSH connection is blocked after the installation of F-Security Linux Security. What are the root cause and solution for this issue?
Issue: SSH connection is blocked after the installation of F-Security Linux Security. What are the root cause and solution for this issue? Resolution: By default, firewall feature of F-Secure Linux Security is enabled automatically with the firewall profile of "Office" after the product installation. Due to this, it is…
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PDF report sent from scheduled reporting in Policy Manager 15.x is empty
Issue: I receive the PDF report sent from scheduled reporting in Policy Manager 15.x. However, when I attempt to open the PDF report attached in the mail, the PDF report is empty and does not show any information. Resolution: To workaround the issue, we recommend importing the Policy Manager CA to the trusted root: Run the…
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How to free up the subscription usage for a Endpoint Detection and Response for Business Suites key?
Issue: How to release a license to free up the subscription usage for a Endpoint Detection and Response for Business Suites subscription key? Resolution: For Client Security/Server Security 16.x, you can do the following through the Policy Manager Console: 1. Select the target domain. 2. Go to the Settings tab, and in…
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Error 2755 upon Windows Business Suite product installation
Issue: We are getting error "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2755." during the Business Suite Client Security or Server Security installation. For example: Resolution: The error 2755 means that Windows cannot open…
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How to check Pattern file DB version of Linux Security 64?
Issue: User can see version of virus definitions db of Linux Security 64 from Policy Manager Console and Policy Manager Web Reporting, but it doesn't show which db. Policy Manager Console > Summary > Virus protection for endpoints > Virus definitions Example: Virus definitions: Up to date : 2020-06-15_01 Resolution: The…
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Linux Security 64: Installation failure with error "activate: No such file or directory" when mounted "/var/opt/f-secure" as separate filesystem
Issue: Linux Security 64: Installation failure with error "activate: No such file or directory" when mounted "/var/opt/f-secure" as separate filesystem # bash f-secure-linuxsecurity/f-secure-linuxsecurity-installer f-secure-linuxsecurity/f-secure-linuxsecurity-installer: line 68: /opt/f-secure/linuxsecurity/bin/activate:…
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How to install Client Security or Server Security 15.30 with Endpoint Detection and Response for the Citrix/XenApp environment
Issue: How to install Client Security or Server Security 15.30 with Endpoint Detection and Response for the Citrix/XenApp environment ? Resolution: Installation steps: * Install Client Security / Server Security 15.30 to the master without EDR keycode distributed to it * Wait for OK in [ProtectionStatus] (See Note) * Apply…
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Linux Security 64: How to check schedule scanning log message's "Severity" and "Facility"?
Issue: How to check schedule scanning log message's "Severity" and "Facility"? lspmd-start: alert [source=schedule scan]: path=/root/download/eicar.txt.malware; action=rename; infection=EICAR_Test_File Resolution: If you run journalctl with "-o verbose" you can see priority and facility for each log message. For lspmd's…
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Linux Security 64: How to configure daily schedule scan using lsctl command?
Issue: Linux Security 64: How to configure daily schedule scan using lsctl command? Resolution: Run the following commands to enable schedule scan on everyday. # /opt/f-secure/linuxsecurity/bin/lsctl set ods schedule weekly_schedule monday true # /opt/f-secure/linuxsecurity/bin/lsctl set ods schedule weekly_schedule…
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DNS queries are blocked by the Botnet Blocker in Client Security/Server Security.
Issue: DNS resolution for certain sites are blocked with the product installed. How to avoid this from happening? Resolution: Most likely the DNS resolution is blocked by the Botnet Blocker feature. The site is rated as unsafe and hence blocked by the feature. You need to do the following: 1. Share the URL with the Labs…