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How to collect diagnostic information for RDS on Linux
How to collect diagnostic information for RDS on Linux Use the diagnostics tool included in the product to collect diagnostic information as follows: Run the following command: /etc/f-secure/atp/fsdiag.sh The diagnostics tool generates an encrypted diagnostic file fsdiag.tar.gz.gpg.
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How to collect diagnostic information for RDS on Windows
How to collect diagnostic information for RDS on Windows To collect the client's database and diagnostic information, do as follows: * Run the following command via an administrative shell to stop the service if it is running: net stop "F-Secure ATP" * Navigate to the C:\ProgramData\F-Secure\ATP\pstor folder and collect…
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How to collect diagnostic information for RDS on macOS
How to collect diagnostic information for RDS on macOS Use the diagnostics tool included in the product to collect diagnostic information as follows: Run the following command: /usr/local/f-secure-rds/fsdiag.sh. The diagnostics tool generates an encrypted diagnostic file fsdiag.tar.gz.enc.
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The RDS Windows sensor does not install. What should I do?
The RDS Windows sensor does not install. What should I do? Note: If the operating system is Windows 7 or Windows 2008 R2, verify that the KB3033929 Microsoft Security Patch is installed before you install the sensor. The Windows sensor does not install and the following message appears: Service 'F-Secure ATP' (fsatps)…
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The RDS Linux sensor does not install. What should I do?
The RDS Linux sensor does not install. What should I do? * Run the following commands to remove a failed installation, and then rerun the installation: sudo mv /var/lib/dpkg/info/atp-sensor.* /tmp/ sudo dpkg --remove --force-remove-reinstreq atp-sensor sudo apt-get remove atp-sensor * Check the system logs for general…
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The RDS Mac sensor does not install. What should I do?
The RDS Mac sensor does not install. What should I do? If installing the sensor does not succeed, follow these steps to troubleshoot: * Check that the sensor.conf file is copied to the correct location and has the correct privileges, and then rerun the installation. * Check the system logs for general errors (messages…
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Scheduled reporting in RDS
Scheduled reporting in RDS The RDS portal user can configure daily, weekly and monthly reports on detections perceived in the monitored IT environment. The reports contain information about detections, sensors and the threat intelligence from public honeypots. Each report includes an overview page showing the trend for…