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How do I submit a large WSdiag diagnostic file via FTP?
Issue: How do I submit a large WSdiag.zip diagnostic file via FTP? Resolution: Our customer support may ask you to create and send an WSdiag.zip file to our technical support. If the file size of your WSdiag file is larger than 10MB, it is too large to send by email. However, you can upload the file to our FTP site. Make…
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Size of the hive.db file under the HiveRoot folder is large and keeps growing on the Windows endpoint client
Issue: The hive.db file under C:\Windows\System32\config\systemprofile\AppData\Roaming\f-secure\HiveRoot -folder is growing. Can it be deleted? Resolution: The hive.db file under C:\Windows\System32\config\systemprofile\AppData\Roaming\f-secure\HiveRoot is the cache of our scanning engine for clean files. The file can be…
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Can the Elements Business accounts and accesses to the different portals be combined?
Issue: If currently the access rights for all the different Elements portals are spread around between several WithSecure Business Accounts with different usernames and email addresses, can these be combined / merged to a one single account that can be used to access all of these services: * Elements Endpoint Protection…
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Guide to WithSecure Ideas for New Community Users
Welcome to the WithSecure Community! As a new user, you may be wondering how to share your ideas and feedback with the WithSecure team and contribute to product innovation. This guide will walk you through how the WithSecure Product Ideas section works and how you can participate. What is WithSecure Product Ideas? The…
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Obtaining Entra ID User Count for Pricing and User Account Allocation
Overview WithSecure solutions integrated with Entra ID (formerly known as Azure Active Directory) are priced or provide an allocated allowance based on the number of Entra ID user accounts. Knowing the exact number of user accounts in your Azure Tenant is essential for accurate pricing and allocation. This guide explains…
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Why is F-Secure application incompatible with WithSecure Elements Agent or Business Suite Client Security?
Issue: Why can't WithSecure Elements Agent or Business Suite Client Security be installed simultaneously with F-Secure products (F-Secure SAFE, ID Protection password manager / vault and FREEDOME) on a computer? Both products were used to be able to be running at the same time on the device. Why is there now a…
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Why is F-Secure application incompatible with WithSecure Elements Agent or Business Suite Client Security?
Issue: Why can't WithSecure Elements Agent or Business Suite Client Security be installed simultaneously with F-Secure products (F-Secure SAFE, ID Protection password manager / vault and FREEDOME) on a computer? Both products were used to be able to be running at the same time on the device. Why is there now a…
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Why does RDP connection not work when Application Control rules are active on a Windows server 2022?
Issue: Why does Remote Desktop Protocol (RDP) connection not work when Elements Endpoint Protection or Business Suite Client Security / Server Security Application Control rules are active on a Windows server 2022? Resolution: Make sure that you do not have active Application Control rules with the Event type "File access"…
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DeepGuard prevented an untrusted application from modifying another process
Issue: A DeepGuard Security alert is sent to the Elements Endpoint Protection portal's Security events list or Policy Manager Console's Alerts list. Example: Security alert: DeepGuard prevented an untrusted application from modifying another process. Details: DeepGuard prevented an untrusted application from modifying…
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How to add a user to the Partner Portal for e-Ordering and etc?
Issue: How to add a new user to the Partner Portal for e-Ordering and etc? How to request access rights? Resolution: Not even an administrator user can directly create new users in the Partner Portal. User access rights to the Partner Portal can only be requested. If you already have a colleague who has access rights to…